GetWorth sold me a defective vehicle and has delayed my refund request

In October 2025 I bought a second-hand Kia from getWorth with ±124,000km, sold with a “full service history” and the last agent service recorded as March 2025. The vehicle was delivered with a faulty sunroof and was initially rejected. It was re-delivered with an undertaking that the sunroof would be repaired — this never happened.

Within weeks, the electronic parking brake switch failed. I returned the vehicle twice. After the second visit, the dashboard switches/electronics were left disassembled and the car was returned to me in that condition. The fault was still not repaired.

From the first day, the vehicle consumed excessive engine oil, requiring top-ups after roughly every second tank of fuel.

Within 60 days of delivery, I took the car for its scheduled service at an approved RMI workshop under the maintenance plan. They found serious internal engine damage causing the oil consumption, brakes at 10%, and a drivetrain issue. Issues that would have been noticed at the last service in March. I was advised to return the vehicle immediately and request a refund under the Consumer Protection Act (within the 6-month period).

I informed GetWorth and the finance bank immediately. GetWorth only collected the vehicle almost a week later and provided a loan vehicle with a temporary licence disc valid until 11 January 2026. That licence has since expired and I am left without a legally drivable vehicle, while still paying instalments and insurance on a financed vehicle I do not have.

Weeks later, GetWorth sent me a report and invoice for the vehicle to be re-engineered, saying they would cover repairs — despite my repeated request for a full refund. The sunroof and handbrake issues remain unresolved, and communication from GetWorth has been extremely poor.

I am now out of pocket, without a vehicle, and still paying finance and insurance. I strongly caution the public to think carefully before buying from GetWorth.