GetWorth Richmond aftersales service
While experiencing excellent sales service from GetWorth Richmond Capet Town the aftersales service has left us completely perplexed. We bought a vehicle through them and within the 1st month we discovered that there was something wrong with the gearbox. After having to take it in for test after test the vehicle then went to Nissan for proper testing. They acknowledged that the vehicle definitely has a fault. Problem is now it will take about two months to remedy this problem while we are stuck paying car payments, insurance, tracker services etc. Yes the arranged a rental for now but the problem is I am now losing out on income as the vehicle was already supposed to be branded with my company branding and they do not seem to care that I am left in limbo purchasing a vehicle that was faulty off their showroom floor. I have asked for a meeting with the branch manager but everyone seems to be avoiding my request. I am seriously very unhappy at this stage with GetWorth and just wish that they could understand how this is affecting my life and my earning potential.
Thank you for bringing this to our attention.
We are in the process of investigating the matter and have escalated the case to the department head for further assistance.
We assure you that our clients are important to us and we are committed to resolving your concerns.
Thank you for your patience.
Regards
get\Worth Team
Thank you for bringing this to our attention.
We are in the process of investigating the matter and have escalated the case to the department head for further assistance.
We assure you that our clients are important to us and we are committed to resolving your concerns.
Thank you for your patience.
Regards
get\Worth Team
Thank you for bringing this to our attention.
Our team has been in contact with you, with regard to the concerns raised about your vehicle.
Since the vehicle is still under manufacturer warranty, we referred you to the OEM dealership to assist.
As discussed the warranty claims process can become lengthy, depending on the specific concern.
Each OEM has to follow certain procedures to provide a detailed report before work is authorized.
We then further assisted you by arranging a courtesy car which you are currently using.
We do sympathize and understand that this is an inconvenience for you.
We ensure that the vehicles we buy are of the highest quality making use of multiple-point inspections at 3 stages before any vehicle is sold.
This ensures that our vehicles are reconditioned to showroom standards, unfortunately, due to the nature of used cars we cannot always predict possible mechanical faults but we do encourage our customers to make use of our warranty products available to mitigate possible risks.
We would like to assure you that we are committed to resolving your concerns and our After Sales department is doing all it can to get you back on the road.
We trust that the problem will be resolved timeously
Kind regards,
get\Worth Team
Thank you for bringing this to our attention.
Our team has been in contact with you, with regard to the concerns raised about your vehicle.
Since the vehicle is still under manufacturer warranty, we referred you to the OEM dealership to assist.
As discussed the warranty claims process can become lengthy, depending on the specific concern.
Each OEM has to follow certain procedures to provide a detailed report before work is authorized.
We then further assisted you by arranging a courtesy car which you are currently using.
We do sympathize and understand that this is an inconvenience for you.
We ensure that the vehicles we buy are of the highest quality making use of multiple-point inspections at 3 stages before any vehicle is sold.
This ensures that our vehicles are reconditioned to showroom standards, unfortunately, due to the nature of used cars we cannot always predict possible mechanical faults but we do encourage our customers to make use of our warranty products available to mitigate possible risks.
We would like to assure you that we are committed to resolving your concerns and our After Sales department is doing all it can to get you back on the road.
We trust that the problem will be resolved timeously
Kind regards,
get\Worth Team