Getworth_poor after sales service

Good day,

I purchased a vehicle from GetWorth on 19 June 2025. From the first day of ownership, the vehicle presented a rattling noise from the passenger-side wheel area when driving over raised pedestrian crossings or potholes.

I immediately raised this concern with the salesperson, who advised that the brakes had been replaced prior to sale and that I should allow time for them to settle. Despite this assurance, the problem persisted.

GetWorth subsequently arranged for the vehicle to be inspected by Best Drive, a brake specialist. The vehicle was taken to Best Drive on three separate occasions; however, the fault was never resolved.

Due to the ongoing issue and the fact that I work in the construction industry and am often stationed far from home, I contacted GetWorth’s after-sales department to advise that I would take the vehicle to Toyota for a proper diagnosis to identify the root cause of the problem. The after-sales agent acknowledged this and instructed me to inform her as soon as Toyota had identified the fault.

Toyota diagnosed the issue as failed engine mounts and provided a quotation for the repairs. I immediately communicated this diagnosis to GetWorth’s after-sales agent. Despite this, I only received a response approximately one month later, requesting proof of payment and the invoice from Toyota.

Thereafter, the After-Sales Manager informed me via email that GetWorth had no obligation under the Consumer Protection Act (CPA) to address the engine mount failure, stating that these components were considered normal wear-and-tear and that the vehicle had passed a roadworthy inspection at the time of sale.

Furthermore, the After-Sales Manager undertook to contact me telephonically the following Monday to discuss the matter. This call was never honoured. I followed up with two further emails, both of which went unanswered.

My greatest frustration throughout this process has been GetWorth’s consistent lack of responsiveness and failure to engage meaningfully despite numerous emails and follow-ups. This experience has been extremely frustrating and has caused significant inconvenience and distress.

Given that the defect manifested immediately after purchase and well within the six-month imp**** warranty period under Section 56 of the CPA, I firmly believe that GetWorth has failed to meet its statutory obligations.