NN
Neelan N

1 reviews | Active since Aug 2011

08 Nov 2022, 21:05

getWorth or getAway...

GetWorth has a nice concept of sharing profits, getting more than just trading in and taking the hassle out of selling your vehicle yourself... unfortunately that's all it is, a concept. My experience has been one where I had to do all the followups and deal with individuals who did not have the customer in mind which left me wondering why I just didn't sell my vehicle privately, might have been less of a hassle and more profitable. A simple windscreen replacement was too tall an order for some at getWorth. While the purchase price offered was marginally better than some, and the prospect of the getMore bonus appealing the effort put in by getWorth left much to be desired. Communication for me was the most frustrating, not knowing who to reach out to and having people within getWorth not talking to each other leading to problems. At the end, the overall experience was not positive and unfortunately I settled for less.

0
Replies (3)
getWorth
getWorth's reply09 Nov 2022, 08:33
Official
 Dear Mr Naidoo
Thank you for bringing this to our attention.
We do apologize for the frustrating experience you encountered.
We would like to assure you that our customers are of utmost importance to us and that we do not take this matter lightly.
We are in the process of improving our get\More customer account.
This would allow you to have a more integrated experience on the deal.
Your review has been escalated for further investigation, and our team will be in contact with you.
once again, we do apologize for the poor service you have experienced.
Kind regards
get\Worth Team 
 

Best regards,

NN
Neelan N's update23 Nov 2022, 19:41
Reviewer Update
Expected a standard response and didn't expect anyone to get back to me... 2 boxes ticked
getWorth
getWorth's reply24 Nov 2022, 08:25
Official
Thank you Neelan for your feedback and acknowledgement, we appreciate it. 

Kind regards
get\Worth Team

Best regards,