1 reviews | Active since Jan 2024
getWorth or get.......
I would like to share my 2 experiences I have had with getWorth Cars, Richmond Park, Cape Town. In early June 2024 I saw an ad for a 2019 Suzuki Swift 1.2 GL with 88,000 km priced at R152,900. I made contact with a salesperon and was told the car was not yet in but would be in within about the next 3 days. I enquired about the on the road costs which amounted to R5,700, making the overall cost R158,600. I explained that it would be a cash deal and that I have a budget that I need to stick to and enquired that if there could be a small amount of movement on the price if I were to purchase the car. She said she would need to come back to me, which she did with a total on the road price of R156,900. I asked to see the car and she said that it had now gone to a panel shop and wouldn't be available for at least a week (red flag). The date she gave me when the vehicle would likely be ready is 13 June 2024 and she would keep me posted. 13 June came and went without any call from the sales person. I see the vehicle is currently still listed for sale (probably a lemon). My second current experience involves a 2015 Suzuki Swift 1.2 GL (the previous generation of which I am quite fond of). The vehicle was not yet in only stating the mileage and being in good condition, initially didn't list any information on service history, not even the colour. I made an enquiry and initially could not be told much about the vehicle. I was keen to find out more and persisted. I was then advised that I need to pay a R2500 holding deposit to secure the vehicle but at this stage I still couldn't see the vehicle. I was made aware that it was Grey and that it had a partial service history (red flag) I asked what services were missed and where was it last service. I later got a response that it was serviced by kilometer and not annually and would not be told who did the last service (red flag) but most of the services were done by Suzuki. I was keen to see the vehicle as I have been without a car for over a month, making do with my wife's car. I was also at this stage not able to see the vehicle but I would need to pay a holding deposit of R5,000, I enquired via messages if it was a refundable deposit if the vehicle was not purchased, these messages where ignored. I was later asked if I would like to complete an OTP (offer to purchase), by this stage I was able to see pictures of the vehicle but still not allowed to see it, even though I was told it was back on site. I agreed, thinking this would probably provide me first option on the vehicle. On receiving the OTP documentation I noted that it required a non-refundable R5,000 deposit. To me this is nothing more than a **** (maybe something for the Consumer Protection Act), let the prospective buyer see the vehicle, the vehicle could quite not meet up to expectation in terms of value for money. After initially agreeing to the OTP but before making any payment I overnight decided to withdraw my offer so as not to getScr....... I hope not to receive a lame response from getWorth, I noted a similar complaint on Hello Peter where a customer went as far as purchasing a vehicle and the frustration he had thereafter.
Thank you for sharing your experiences with getWorth. We value your feedback and the opportunity to provide clarity on our processes.
At getWorth, every vehicle undergoes a rigorous inspection and reconditioning process by third-party suppliers to ensure the highest quality standards. This thorough process can sometimes mean that vehicles are not immediately available on our premises. We strive to communicate this clearly, and any misunderstanding regarding availability is unintended.
Regarding the holding deposit, this practice is implemented to secure the vehicle for interested buyers and ensure it's not sold to another party while you make your decision. The deposit is non-refundable should you decide not to proceed unless the vehicle was misrepresented or in the case of finance, your finance application is declined.
It is important to note that the holding deposit is not mandatory. Our intention is to provide a fair and transparent process for all potential buyers.
Your concerns about the vehicle's condition and service history are noted. We ensure that all vehicles listed are accurately described and thoroughly inspected before being made available for sale. The detailed information about service history and vehicle condition is always provided to our customers.
We welcome the opportunity to discuss your concerns further and provide any additional information you may need.
Regards
The get\Worth Team
Best regards,
Thank you for sharing your experiences with getWorth. We value your feedback and the opportunity to provide clarity on our processes.
At getWorth, every vehicle undergoes a rigorous inspection and reconditioning process by third-party suppliers to ensure the highest quality standards. This thorough process can sometimes mean that vehicles are not immediately available on our premises. We strive to communicate this clearly, and any misunderstanding regarding availability is unintended.
Regarding the holding deposit, this practice is implemented to secure the vehicle for interested buyers and ensure it's not sold to another party while you make your decision. The deposit is non-refundable should you decide not to proceed unless the vehicle was misrepresented or in the case of finance, your finance application is declined.
It is important to note that the holding deposit is not mandatory. Our intention is to provide a fair and transparent process for all potential buyers.
Your concerns about the vehicle's condition and service history are noted. We ensure that all vehicles listed are accurately described and thoroughly inspected before being made available for sale. The detailed information about service history and vehicle condition is always provided to our customers.
We welcome the opportunity to discuss your concerns further and provide any additional information you may need.
Regards
The get\Worth Team
Best regards,
