1 reviews | Active since Mar 2011
getWorth NOT worth it
I was very keen on an advertised vehicle at getWorth. My initial phone call took the operator 7 minutes to answer. I then spoke to a salesman (Sameeg) who ensured me that the car is still available and as i proceeded to enquire about specifications and condition of the vehicle, he informed me that he isn't 'near' the car and would get back to me via WhatsApp to share images and details of the vehicle. I have, for the last 5 days, tried getting in touch with Sameeg and also called customer care and spoke to Janine and Lequisha. "Basheer (another salesman) is having a hectically busy day but will call you right back". 2 days later and nothing. Firstly they either take between 5 to 10 minutes to answer the call and then ask you a host of questions as to which vehicle are you interested in and thereafter say that a salesperson will get back to you as everyone is extremely busy. This never happens!!! Very disappointing. The only thing that I'm glad about is that i have experienced this lack of customer service or care upfront, and before me purchasing a vehicle, expecting possible assistance with potential repairs/maintenance/faults. These guys are far from a professional/ customer-focused organization. Will not be doing business with you in the future. Don't bother to call or respond, as there are plenty of worthy dealerships out there that will be happy with my business.
Thank you for bringing this to our attention.
We do apologize for the frustrating experience. We would like to assure you that our customers are important to us and we do take this matter seriously.
We will investigate the matter further to close the breakdown in communication.
The review was escalated to the department head who will be in contact with you in due course.
Sincerely
get\Worth Team
Thank you for bringing this to our attention.
We do apologize for the frustrating experience. We would like to assure you that our customers are important to us and we do take this matter seriously.
We will investigate the matter further to close the breakdown in communication.
The review was escalated to the department head who will be in contact with you in due course.
Sincerely
get\Worth Team
We thank you for bringing this to our attention.
We have investigated your review and would like to acknowledge that we have let you down on multiple levels.
As a high-volume dealership, we are experiencing high demand to meet customer expectations. In some cases, we do drop the ball and we need to sincerely apologize for the breakdown in communication.
We are constantly in development to improve our systems and capacity to meet the high demand and would like to assure you that we do not take this lightly. Our Director has made contact with you to personally apologize for the poor service you experienced.
We do hope that you would give us the opportunity to regain your trust.
Sincerely
get\Worth Team
We thank you for bringing this to our attention.
We have investigated your review and would like to acknowledge that we have let you down on multiple levels.
As a high-volume dealership, we are experiencing high demand to meet customer expectations. In some cases, we do drop the ball and we need to sincerely apologize for the breakdown in communication.
We are constantly in development to improve our systems and capacity to meet the high demand and would like to assure you that we do not take this lightly. Our Director has made contact with you to personally apologize for the poor service you experienced.
We do hope that you would give us the opportunity to regain your trust.
Sincerely
get\Worth Team