1 reviews | Active since Feb 2023
Getworth Cape Town not trustworthy
The most arrogant, unprofessional and unresponsive company I have ever dealt with. I hope Osman Arbee and Jamie Sur**** takes decisive action to correct the many empty promises, breach of contract, lack of customer focus and worse of all blatant lies and excuses you get from the Sales Manager who starts a conversation being very argumentative, to the Natis clerk, who only provides excuses, to the Salesperson who misrepresented a car as 2017 when it was a 2015 model, fails to communicate internally at great loss to me, makes promises he knew he could never keep and sends me confidential documents from other clients by mistake! And has no idea how to register a frozen reg number already in the system. Guys think twice before buying or selling to GetWorth! I have experienced both - I sold a car and still waiting since Dec 2022 for 2 people to come back to me on a request I made when I sold my car. Now buying a car was even worse. They had my money in their bank account for days, I took out insurance, days later car still not in my possession and they failed to tell me they dont have the registration documents of the car. Then the Sales Manager as F&I makes 5 errors on the FAIS docs never reviews it with me but I am encouraged to just accept. Financial non-compliance of a high degree. As for the car, I am selling it after just 2 days, simply because I do not want any association with a company whose values and principles I cannot trust. Till today it is impossible to get a face to face meeting I requested twice with any one of authority to try and resolve the matter amicably before posting this review. It's people I dealt with proved my stance, with evidence of everything I stated. Even 1 star was for me way too high.
Thank you for bringing this to our attention.
We assure you that our clients are of utmost importance to us.
Your review has been forwarded to the department head for further investigation.
We will revert back to you in due course.
Kind regards
getWorth Team
Thank you for bringing this to our attention.
We assure you that our clients are of utmost importance to us.
Your review has been forwarded to the department head for further investigation.
We will revert back to you in due course.
Kind regards
getWorth Team
The response from GetWorth was typical of my experience:
1. They responded but never signed a name. No one in authority will step forward. The Sales Manager, Chantelle Henning never met with me or came up to me when I returned the car. Same with Jamie Sur****. Absent and non-responsive!!! No one cares, it's business with no care for people or to try and rectify situations. So, I do not buy the customer care non-sense.
2. No one explained the any procedures to me - in fact the Salesperson, Almondo and the After Salesperson, Warren, did not know the procedures for registration and refunding. This was learnt as we went through the processes. I pointed out the Terms and Conditions and Registration process to them on separate occasion. Mistakes were made by GethWorth staff. So, this claim is false and a weak attempt to mislead, once again. Bottom line is GetWorth do not care or take care of customers as they claim - in my experience.
3. I already explained all the mistakes they made - not a single Manager ever addressed my concerns with me.
4. This matter is definitely not closed!
The response from GetWorth was typical of my experience:
1. They responded but never signed a name. No one in authority will step forward. The Sales Manager, Chantelle Henning never met with me or came up to me when I returned the car. Same with Jamie Sur****. Absent and non-responsive!!! No one cares, it's business with no care for people or to try and rectify situations. So, I do not buy the customer care non-sense.
2. No one explained the any procedures to me - in fact the Salesperson, Almondo and the After Salesperson, Warren, did not know the procedures for registration and refunding. This was learnt as we went through the processes. I pointed out the Terms and Conditions and Registration process to them on separate occasion. Mistakes were made by GethWorth staff. So, this claim is false and a weak attempt to mislead, once again. Bottom line is GetWorth do not care or take care of customers as they claim - in my experience.
3. I already explained all the mistakes they made - not a single Manager ever addressed my concerns with me.
4. This matter is definitely not closed!