GETWORTH - BAD, BAD, BAD, SERVICE

I wanted to buy a Kia Rio from Getworth Milnerton in 1stweek of December 2020. Started negotiations with the salesman Grant Martin. App**** for finance and upon waiting on outcome about a week later I was requested to pay the deposit to expedite the sale. I paid R50 000 deposit, another week went by and finally got confirmation that deal can proceed upon finance approval which was later granted. Unfortunately, I could not collect the vehicle if I did not include Insurance on the vehicle, information which was not communicated upon negotiations.

I ultimately decided to cancel the deal before any contract was signed. I requested my refund back, but was sent from pillar to post by the Sales Manager Chantelle Henning and salesman Grant Martin. Mr Martin also informed me that they will charge penalty fees of R5525.00 for on the road costs because I cancelled the deal.

Bear in mind that I never took possession of the vehicle, no contract was signed.

On Friday 11 December 2020 Mr Grant Martin sent me a Whatsapp text promising me the monies were paid over by their accounts department, regretfully no payment was received.

This is evidence of the ************ nature of how Getworth treats customers, they operate in bad faith and very unprofessional.

None of their managers stepped in to resolve the matter as all my emails returned unanswered.

Be very careful when doing business with this group. I am forced to lay ******** ******** charges of ***** & Theft in an effort to recover my money!

All this unpleasantness which could have easily been avoided had the Management intervened to speedily resolve this matter.

Once again, I still do not have my R50 000 back, they have their vehicle (which never left their dealership).

This experience has caused my family nothing but heartache and despair.

Shame on you Getworth.