KW
Kurt W

1 reviews | Active since Dec 2020

17 Dec 2020, 10:28

getWorth 12B Railway Rd, Montague Gardens, Cape Town

Environment and staff are all welcoming. They do proper covid screening procedures. But im really disappointed by their system or team communication. I app**** with a sales agent for a specific vehicle over the phone. Came for the booking slot allocated to test drive the vehicle and go ahead with any further steps. Only to be told by the sales agent on their premises at the time that someone else has already purchased the vehicle. They didnt consider the petrol spent and time needed to come to their premises. Also to mention the impact it will now have on my credit score applying for that specific vehicle.

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Replies (1)
getWorth
getWorth's reply17 Dec 2020, 12:37
Official
Dear Kurt,  We've received your review and would like to apologise for the lack of proper communication you received from our team, as well as the inconvenience of travelling to our premises only to find out that the car you enquired about was sold.  We appreciate your feedback and take it very seriously. The team has been notified and will certainly strive to ensure this doesn't happen ever again.  We hope you'll give us another shot in future to make up for it.  Sincerely, The getWorth Team