Dissatisfactory services rendered

<div>I am writing to formally express my dissatisfaction with the service I received at Getworth during my recent vehicle purchase process. I had high expectations based on the dealership’s reputation but was unfortunately met with multiple disappointments, poor communication, and a lack of management involvement. On 14 December 2024, I visited Getworth to view a vehicle I was interested in, only to find out upon arrival that it had already been sold, despite being assured telephonically that it was available. I was then introduced to ++++, the Sales Consultant, who was professional and friendly. During this visit, I inquired about a trade-in value for my Hyundai i10. I was told an inspector needed to assess the vehicle, and though I was informed I could wait for an opening, it still required multiple follow-ups the following week to receive a trade-in offer. On 10 January 2025, I contacted +++++ again regarding a 2017 Polo GTI advertised on your website. I visited the dealership the same day, test-drove the car, and signed the OTP. I was informed that some reconditioning work, including rim repairs, still needed to be done. However, despite being assured that +++++ would contact me regarding my trade-in, I had to wait until the following week to receive feedback. By 14 January 2025, my concerns were finally addressed, and I was informed that the Polo was undergoing rim repairs at Mag Master and would be available on 17 January. I had requested to inspect the vehicle again, but upon its return, I was told further checks were necessary for the gearbox and an oil leak, causing additional delays as it remained in the workshop for another week. On 23 January, +++++ advised that the Polo was on its way back from the workshop and asked if I could visit the dealership before it was sent for its roadworthy inspection at DEKRA. We scheduled a meeting at 12:00 PM. However, upon my arrival, I was informed that the car had been taken directly to DEKRA, requiring me to wait unnecessarily for nearly three hours, with the vehicle only returning at 14:15 PM. Despite being promised that the car would be ready for delivery on Saturday, I encountered yet another delay. The Finance and Insurance (F&amp;I) department had issues with my insurance confirmation, even though I had emailed it the previous day. I was fortunate to resolve the matter with my insurer quickly, but I still ended up waiting at the dealership until 13:30 PM. Throughout this entire ordeal, no member of management stepped forward to apologize or acknowledge the inconvenience caused. The lack of communication, internal coordination, and managerial accountability throughout this process was both frustrating and disappointing. As someone who also works in a client-facing role, I found it extremely unprofessional that no manager intervened, especially when multiple customers, including myself, were left dissatisfied. I expect a formal response to this complaint, including an acknowledgment of the poor service I received and an explanation of the steps Getworth intends to take to improve customer experience. Additionally, I believe a gesture of goodwill would be appropriate given the multiple delays, lack of communication, and time wasted on my end. Based on my experience, I cannot, in good faith, recommend Getworth to others. I sincerely hope this matter is taken seriously and that future customers receive the quality of service that should be expected from a reputable dealership.</div>