Disrespectful staff member.

Item: getWorth
Rating: 1
Author: David G

I was made an offer via SMS by a getWorth curator which I accepted. I disclosed via SMS that my vehicle had undergone panel beating. I was contacted by the curator via phone call to make a viewing appointment at 11:00 at the getWorth office in Richwood. I had a 90 minute commute to drive to the getWorth office. 40 minutes before my meeting I received a phone call from the consultant to say that the meeting was cancelled as getWorth would not consider my vehicle due to the panel beating, by which time I had already travelled halfway to the getWorth office. This is disrespectful behaviour.

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Replies (1)

getWorth's replyOfficial

06 Jun 2025, 08:04

Hi David,

Thank you for bringing this to our attention.

We sincerely apologize for the inconvenience and frustration caused by the late cancellation of your appointment. The disclosure regarding the panel beating should have been considered and addressed earlier in the process.

We take full ownership of this failure in communication and internal processes. This situation does not reflect the standard of service we aim to provide, and we understand how frustrating and inconvenient it may have been.

Please be assured that we are addressing this internally to ensure a more thorough and proactive approach going forward. We value your feedback and the opportunity to purchase your vehicle.

We wish you all the best with the sale.

Regards
The get\Worth Team

getWorth's reply06 Jun 2025, 08:04

Official

Hi David,

Thank you for bringing this to our attention.

Please be assured that we are addressing this internally to ensure a more thorough and proactive approach going forward. We value your feedback and the opportunity to purchase your vehicle.

We wish you all the best with the sale.

Regards
The get\Worth Team