JS
Jamie S
1 reviews | Active since Jul 2020
18 Oct 2020, 23:42
Beware of ********* service
I inquired to purchase a vehicle. I was told By their sales guy to fill out a form on the website because that secured the car so no one can purchase it while We getting the things sorted. I was going to do a trade in. The car just came back dirty and everything and sales guy told me that they going to clean the car and go for roadworthy. I waited for that to happen I did the test drive and was waiting for someone to get back to me for the evaluation of my car. No one got back to me, when I sent my information through I had to follow up to speak to someone regarding the car. I had waited for them to get all their affairs in order so we can move forward but they brushed me aside. Their service is pathetic. Then they sell the car a day later.
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Replies (3)0
Replies (3)
getWorth's replyOfficial
19 Oct 2020, 19:36Dear Jamie, We've received your review and are puzzled - there may be a misunderstanding. Our Sales Specialist was waiting on feedback from you regarding the offer on your trade-in (from elsewhere) so that we could confirm affordability status for your finance application. Because we didn't receive feedback, we were not able to proceed with your transaction. The car was sold to another buyer in the interim as we work on a first-come-first-serve basis. Sincerely, The getWorth Team
getWorth's reply19 Oct 2020, 19:36
Official
Dear Jamie, We've received your review and are puzzled - there may be a misunderstanding. Our Sales Specialist was waiting on feedback from you regarding the offer on your trade-in (from elsewhere) so that we could confirm affordability status for your finance application. Because we didn't receive feedback, we were not able to proceed with your transaction. The car was sold to another buyer in the interim as we work on a first-come-first-serve basis. Sincerely, The getWorth Team
JS
Jamie S's updateReviewer Update
19 Oct 2020, 19:41So if you work on a first come first serve basis, why was I told to fill out an application online to secure the car for nobody to touch it while we busy Getting the affairs in order. Or was that a lie ?
Also please explain why I HAD TO FOLLOW UP with you to get someone to contact me regarding the car ? And that person only contacted me end of business day which means I had to wait for the next day ?
Another question I would like you to answer is why wasn’t I contacted for an evaluation on my trade in because that’s what I was advised and yes I filled out the trade in form too.
You guys are a bunch of ***** and cheats and I won’t advise your service to anyone. This rating on hello peter is not deserved if you provide such horrific service and lies upon lies
So please try to understand that before you reply
Also please explain why I HAD TO FOLLOW UP with you to get someone to contact me regarding the car ? And that person only contacted me end of business day which means I had to wait for the next day ?
Another question I would like you to answer is why wasn’t I contacted for an evaluation on my trade in because that’s what I was advised and yes I filled out the trade in form too.
You guys are a bunch of ***** and cheats and I won’t advise your service to anyone. This rating on hello peter is not deserved if you provide such horrific service and lies upon lies
So please try to understand that before you reply
JS
Jamie S's update19 Oct 2020, 19:41
Reviewer Update
So if you work on a first come first serve basis, why was I told to fill out an application online to secure the car for nobody to touch it while we busy Getting the affairs in order. Or was that a lie ?
Also please explain why I HAD TO FOLLOW UP with you to get someone to contact me regarding the car ? And that person only contacted me end of business day which means I had to wait for the next day ?
Another question I would like you to answer is why wasn’t I contacted for an evaluation on my trade in because that’s what I was advised and yes I filled out the trade in form too.
You guys are a bunch of ***** and cheats and I won’t advise your service to anyone. This rating on hello peter is not deserved if you provide such horrific service and lies upon lies
So please try to understand that before you reply
Also please explain why I HAD TO FOLLOW UP with you to get someone to contact me regarding the car ? And that person only contacted me end of business day which means I had to wait for the next day ?
Another question I would like you to answer is why wasn’t I contacted for an evaluation on my trade in because that’s what I was advised and yes I filled out the trade in form too.
You guys are a bunch of ***** and cheats and I won’t advise your service to anyone. This rating on hello peter is not deserved if you provide such horrific service and lies upon lies
So please try to understand that before you reply
getWorth's replyOfficial
22 Oct 2020, 15:59Dear Jamie; As mentioned, it seems there was a misunderstanding and it's clearer now that you've explained further. Thanks for this. We've looked on our system for your trade-in valuation request and can see that you filled out the online form with cellphone number **********. This number caused our system to bounce (blacklist) your request and an email was sent to you to verify the validity of your request. We received no response to this email and therefore the system declined your request. We'd like to apologise for:
1) the miscommunication that filling out a finance application would secure the vehicle.
2) the length of time it took for a Sales Specialist to respond to your request - we are working on ways internally to reduce turnaround during our busy times when we are at capacity.
We truly were waiting on feedback regarding your trade-in offer (you mentioned to us you were looking elsewhere for an offer) in order to proceed with your affordability assessment. We in no way intended to lie to you or cheat you, this is certainly not what the getWorth brand is about. We understand that you are frustrated given the sequence of unfortunate events between parties. Thanks for considering us.
Sincerely, The getWorth Team
1) the miscommunication that filling out a finance application would secure the vehicle.
2) the length of time it took for a Sales Specialist to respond to your request - we are working on ways internally to reduce turnaround during our busy times when we are at capacity.
We truly were waiting on feedback regarding your trade-in offer (you mentioned to us you were looking elsewhere for an offer) in order to proceed with your affordability assessment. We in no way intended to lie to you or cheat you, this is certainly not what the getWorth brand is about. We understand that you are frustrated given the sequence of unfortunate events between parties. Thanks for considering us.
Sincerely, The getWorth Team
getWorth's reply22 Oct 2020, 15:59
Official
Dear Jamie; As mentioned, it seems there was a misunderstanding and it's clearer now that you've explained further. Thanks for this. We've looked on our system for your trade-in valuation request and can see that you filled out the online form with cellphone number **********. This number caused our system to bounce (blacklist) your request and an email was sent to you to verify the validity of your request. We received no response to this email and therefore the system declined your request. We'd like to apologise for:
1) the miscommunication that filling out a finance application would secure the vehicle.
2) the length of time it took for a Sales Specialist to respond to your request - we are working on ways internally to reduce turnaround during our busy times when we are at capacity.
We truly were waiting on feedback regarding your trade-in offer (you mentioned to us you were looking elsewhere for an offer) in order to proceed with your affordability assessment. We in no way intended to lie to you or cheat you, this is certainly not what the getWorth brand is about. We understand that you are frustrated given the sequence of unfortunate events between parties. Thanks for considering us.
Sincerely, The getWorth Team
1) the miscommunication that filling out a finance application would secure the vehicle.
2) the length of time it took for a Sales Specialist to respond to your request - we are working on ways internally to reduce turnaround during our busy times when we are at capacity.
We truly were waiting on feedback regarding your trade-in offer (you mentioned to us you were looking elsewhere for an offer) in order to proceed with your affordability assessment. We in no way intended to lie to you or cheat you, this is certainly not what the getWorth brand is about. We understand that you are frustrated given the sequence of unfortunate events between parties. Thanks for considering us.
Sincerely, The getWorth Team