Bad customer care.

I recently decided to sell my vehicle, and had a good offer from Getworth, I have noticed very good reviews on social media, I was recieved well on arrival and was directed to there coffee shop, after handed my keys to vehicle inspector, after few minutes the vehicle inspector Sean, my keys was shoved in my hand, he started mumble away, no open direct communication, I called him back to find out what the problem is, my vehicle failed the inspection due to poor work that was done by panel beaters, the vehicle was in no accident and only minor dents was fixed up on fender due to kids opening doors and cylinder falling on fender, we asked them a report as we had to take this up with our insurance company, we recieved email back with vehicle subject subject line Re: #143837# 2019 RENAULT DUSTER 1.6 EXPRESSION, which is not my vehicle, as the correct vehicle is Renault Kiger, did the test correct vehicle? the email started with Good day, not directed to me as person, I have no problem that my vehicle failed the inspection, the inspector Sean King has no open direct communication skills dealing with customers on ground level or on email, my vehicle was sold same day, with Webuycars, much beter experience.