CK
Charles K
1 reviews | Active since Mar 2009
07 Feb 2025, 17:31
BAD BAD SERVICE
I app**** to every demand to the "T", going for the vehicle inspection at Get Worth, as I dont trust "We buy cars", only to be informed my car has 1 minor (not worried) defect and 1 major defect. I was told that he Dylan will Whatsapp the major defect to me, I took my car immediately to Mercedes Benz which only pick up the minor defect (a globe to be replaced) nothing else. To date I did not receive the report as promised by Dylan Plaatjies.
You are all the same, sharks!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
getWorth's replyOfficial
07 Feb 2025, 19:09Hi Charles
Thank you for bringing this to our attention.
We take all customer feedback seriously and have escalated the matter to the divisional head for further investigation.
Regards
The get\Worth Team
Thank you for bringing this to our attention.
We take all customer feedback seriously and have escalated the matter to the divisional head for further investigation.
Regards
The get\Worth Team
getWorth's reply07 Feb 2025, 19:09
Official
Hi Charles
Thank you for bringing this to our attention.
We take all customer feedback seriously and have escalated the matter to the divisional head for further investigation.
Regards
The get\Worth Team
Thank you for bringing this to our attention.
We take all customer feedback seriously and have escalated the matter to the divisional head for further investigation.
Regards
The get\Worth Team
CK
Charles K's updateReviewer Update
07 Feb 2025, 20:38Such a common reply.
CK
Charles K's update07 Feb 2025, 20:38
Reviewer Update
Such a common reply.
getWorth's replyOfficial
11 Feb 2025, 09:01Hi Charles We appreciate your feedback. It appears there may have been a misunderstanding. During the inspection, we identified a diagnostic fault: “Knock limit on cylinder 3 exceeded. No signal change: Voltage level is too low.” As a result, we informed you that we could not proceed with the purchase unless a diagnostic was completed at Mercedes and a technical report was provided. We did not receive any further communication from you until this review. We also attempted to reach out to clarify the situation, but you indicated that trust was broken and you no longer wished to proceed. This was unexpected, as we had been waiting for the necessary documentation from you in order to reassess the vehicle. If there is additional information you believe we should be aware of, please let us know so we can look into it.
Regards
The get\Worth Team
Regards
The get\Worth Team
getWorth's reply11 Feb 2025, 09:01
Official
Hi Charles We appreciate your feedback. It appears there may have been a misunderstanding. During the inspection, we identified a diagnostic fault: “Knock limit on cylinder 3 exceeded. No signal change: Voltage level is too low.” As a result, we informed you that we could not proceed with the purchase unless a diagnostic was completed at Mercedes and a technical report was provided. We did not receive any further communication from you until this review. We also attempted to reach out to clarify the situation, but you indicated that trust was broken and you no longer wished to proceed. This was unexpected, as we had been waiting for the necessary documentation from you in order to reassess the vehicle. If there is additional information you believe we should be aware of, please let us know so we can look into it.
Regards
The get\Worth Team
Regards
The get\Worth Team
CK
Charles K's updateReviewer Update
11 Feb 2025, 09:16Good day,
I am no mechanically/engineer-minded person (I am an academic); as I explained to the WhatsApp writer, all I asked was to WhatsApp the faulty description (which I asked Dylon for and he said yes) in order to show Mercedes Benz. Why could it not be done? But thank you for your reply.
I am no mechanically/engineer-minded person (I am an academic); as I explained to the WhatsApp writer, all I asked was to WhatsApp the faulty description (which I asked Dylon for and he said yes) in order to show Mercedes Benz. Why could it not be done? But thank you for your reply.
CK
Charles K's update11 Feb 2025, 09:16
Reviewer Update
Good day,
I am no mechanically/engineer-minded person (I am an academic); as I explained to the WhatsApp writer, all I asked was to WhatsApp the faulty description (which I asked Dylon for and he said yes) in order to show Mercedes Benz. Why could it not be done? But thank you for your reply.
I am no mechanically/engineer-minded person (I am an academic); as I explained to the WhatsApp writer, all I asked was to WhatsApp the faulty description (which I asked Dylon for and he said yes) in order to show Mercedes Benz. Why could it not be done? But thank you for your reply.