Average service

Get Worth in Richmond has very average service.

Sales department (Bradley)did a great job with initiating/assisting with the sale, but the support Brad is receiving from his colleagues (other departments) is scarce. Most notably the finance department can do a better job with their communications with the client. Communications from finance were poor and they need to improve on calling the client. I was left a lot in the dark a times with no comms and had to follow up (even though I am told finance will contact me). General updates will be appreciated. Hiding behind emails is no way to ensure a good customer experience, instead get on a call and explain/communicate with the client.

The overall experience can be way better if the team works well together instead of referring the clients to each department to get simple feedback on a query. This is inefficient and sends the client from pillar to post. Each team needs to take responsibility for their role and step up their game.

Thank you again Bradley for all the good work.