Unacceptable Delays from Get Smarter

Unacceptable Delays and Lack of Response from Get Smarter

I enrolled in a photography course with Get Smarter, expecting a seamless and professional experience from a reputable institution. However, my experience has been nothing short of frustrating.

Despite successfully completing my final assignment on September 5, 2024, and receiving my provisional results on November 28, 2024, I have yet to receive my certificate—more than four months later. Shockingly, I have now been informed that hard copies will not be issued, despite previous communication stating otherwise.

I have made numerous attempts to get clarity on the situation, yet Get Smarter has failed to provide me with a concrete answer or timeline. My repeated emails and calls have gone largely unanswered, and even a formal letter of demand was completely ignored. It is deeply disappointing to see such poor customer service, especially after investing significant time, effort, and money into this course.

At this point, I have waited longer for my certificate than it took to complete the course. This is unacceptable. I urge Get Smarter to honor their commitments, provide immediate feedback, and issue the hard copy certificate as originally promised.

Prospective students should be aware of this ongoing issue before enrolling. A reputable institution should not require constant follow-ups to fulfill its basic obligations.

#GetSmarter #PoorService #UnacceptableDelays