"You get what you pay for" but in Getsavvi's case you do not even get that !!!

What a joke. I know the saying goes "You get what you pay for" but in Getsavvi's case you do not even get that. They are quick to deduct your monthly premiums every month, on some months even twice but when it comes to payment they NEVER pay the full claim. Don't even bother speaking to them because they will have 101 excuses why THEIR allocated service providers did not bill you as a customer correctly. I have paid in on each and every consultation we've ever had. Some even adding up to MORE than my monthly premium. They are such a **** if you ask me. Earlier this year I made use of my hospital Emergency Casualty Benefit, which FYI according to their website and other informational pamphlets says covers up to R6 680 per insured person. Haha, the jokes on us! They are refusing to pay for the x-rays and some of the hospitals consultation fees which was done in hospital during this consultation because and I quote "Getsavvihealth does all the in hospital and any event related to hospitalization payments. The Medi clinic submitted this account as a normal consultation directly to PAMC( GetSavvi CLAIMS administrator) and therefore we(PAMC) did not pay anything. We rejected the claim" This was done in hospital, why use service providers who does not know how the claim process works. I even phoned Getsavvi beforehand to confirm if I can make use of the hospital and even explained the nature of the emergency and if they would pay for the claims made by the hospital (I did this from previous experiences with them and knew I could not afford any additional payments which might come from non payment from their side) Which I was informed by their consultants that everything is in order, I can go to the hospital, they will send the GOP to the hospital. I even went as far as to call them while busy at the hospital to find out if they are going to pay for certain services like the X-rays which they are now refusing to pay. They are quick to blame THEIR service providers for EVERYTHING. Trust me if I could submit and draft the claims on behalf of THEIR service providers I would. But unfortunately it does not work like that and quite frankly it is not my responsibility to educate THEIR service providers. What’s the use of having fixed providers if they are not fami**** with your policies AND isn’t there a standard service agreement between yourselves and YOUR providers? So in conclusion, I will be cancelling my insurance from Getsavvi Health if this matter is not sorted out ASAP. I would advise any person who is considering Getsavvi Health to think twice. They do not deliver what they say. What they can deliver very efficiently is EXCUSES, so if you are in the business of excuses this is the company for you!