KS
Khanyesa S

1 reviews | Active since May 2019

06 Feb 2025, 12:07

Worst insurance ever - run, don't walk. If you have a Ferrari, get in it and drive away without looking back.

Navigating the process of obtaining medication when unwell has been an incredibly tedious experience. Recently, I spent nearly 45 minutes at the dispensary, where two pharmacists seemed uncertain about how to assist me. It’s disheartening to think that GetSavvi might consider investing more in the vouchers we receive for the symptoms we report. No one who is feeling sick should have to endure such long waits.

I find myself frustrated, especially since I had to settle for medication that I don't typically use, simply because it's less expensive and takes longer to work. I diligently pay my bills each month, and I believe I deserve a more streamlined process. It should be as simple as walking in, collecting my medicine, and leaving without unnecessary delays.

Moreover, I received a notification from my dentist's office indicating that GetSavvi would only cover a portion of my costs, leaving me responsible for the rest. Fast forward to today, and I'm informed that I must pay out-of-pocket for the antibiotics and pain medication prescribed by my dentist. This raises an important question: What exactly are we paying for? It’s high time for a more efficient and supportive approach.

The worst health insurance ever. Don't waste your money joining this.

0
Replies (4)
Getsavvi Health
Getsavvi Health's reply06 Feb 2025, 14:07
Official
 Good day, Khanyesa

We hereby confirm receipt of your complaint. 

We sincerely apologize for any inconvenience you may have experienced. 

Kindly note, that the matter is currently being investigated and feedback will be provided soon. 

Regards
Lesley on behalf of GetSavvi Health   
KS
Khanyesa S's update06 Feb 2025, 14:32
Reviewer Update
Do you actually investigate and prioritize us as clients, or do you simply copy and paste a response like this to everyone who leaves a negative review?
Getsavvi Health
Getsavvi Health's reply06 Feb 2025, 16:42
Official
Good day Khanyesa

 Thank you for reaching out to us. At GetSavvi Health, we take all member concerns seriously, and we are currently looking into the matter. Rest assured, we will keep you informed and provide you with feedback as soon as possible. 

Regards
Lesley on behalf of GetSavvi Health.
Getsavvi Health
Getsavvi Health's reply13 Feb 2025, 10:57
Official
Good day Khanyesa

We would like to again sincerely apologise for the experience you’ve had with GetSavvi Health.  

Due to the confidentiality of the information provided, we have responded to you privately via email

Thank you for allowing us to resolve your concerns.

Should you have any further concerns, please contact us via email or telephone. 

Kind Regards
Siddeeq on behalf of GetSavvi Health