Worst Customer Service By Getsavvi Health

I have experienced the worst customer service with GETSAVVI medical insurance, they are so pathetic, my wife got sick early hours on Xmas day 2020, I rushed her to the Netcare hospital in Greenacres Port Elizabeth, I must say Greenacres Netcare Hospital was very helpful, she was discharged a few hours later and we were given a prescription, I took her home then went to get the medication from Checkers pharmacy and I was told I can't get medication through medical aid, I paid for that medication out of my pocket, In January I received a statement from the Hospital telling me that I owe them over R1000 cause my medical insurance GetSavvi didn't pay, I forwarded the same email to GetSavvi up until today I haven't received any response, today they sending me their remittance advise they normally send you before they debit my money, I am very upset with the way they handling us as customers, I am sending them the last email today and they don't comeback to me I will have to cancel it because they are unreliable, I don't know if the day I or my family end up in hospital we'll be fully covered or will end up owing hospital a huge amount of money while we paying premiums on monthly basis.