Why did I not listen when I was warned

Good day I am a very unhappy and unsatisfied member of Getsavvi due to them being very unprofessional and ***********. They had a system issue and due to that they have failed to debit March premiums but reloaded it for a later date in March, we only became aware of it after a mail stating that we have not kept to our agreement and now our membership is suspended, questioning this we received the apology about their system issues, there were no attempt to contact or notify any of us, now they want me to pay a double installment at the end of this month witch I feel is totally unfair as my membership is suspended and if I do not pay the double installment at the end of the month and only one installment I will loose my benefits, how professional can you be your system has issues I get suspended due to that but I still have to pay and if not I am threatened with loosing my benefits FANTASTIC