TR
Tumi R
1 reviews | Active since Sept 2016
28 Jan 2020, 07:17
What nonsense is this?!
I joined this medical aid in September and I still don’t have my card. Always telling me it’s on it’s way and takes 3-5 weeks...
Secondly, why did you deduct R1412 instead of R595?
Consider this a formal complaint and if not attended to, I’ll take this matter up. Now a person must be sick and in distress with such ****ty service.
Pay back the money into my account as well as the charges and send the damn card!
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Replies (2)
Getsavvi Health's replyOfficial
29 Jan 2020, 16:32Good day Boitumelo,
Thank you for posting and advising us of the problem you have been experiencing. I have logged a formal complaint on your behalf.
Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this problem sorted out ASAP.
We will be in touch as soon as the necessary investigations have been done.
Regards,
Fabian Williams
Getsavvi Health's reply29 Jan 2020, 16:32
Official
Good day Boitumelo,
Thank you for posting and advising us of the problem you have been experiencing. I have logged a formal complaint on your behalf.
Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this problem sorted out ASAP.
We will be in touch as soon as the necessary investigations have been done.
Regards,
Fabian Williams
TR
Tumi R's updateReviewer Update
14 Feb 2020, 18:07Fabian, I meant to come here and say thank you for following my query through but life happened.
I appreciate that you ensured that my requests were met. Thank you for the follow-up phone call too.
I appreciate that you ensured that my requests were met. Thank you for the follow-up phone call too.
TR
Tumi R's update14 Feb 2020, 18:07
Reviewer Update
Fabian, I meant to come here and say thank you for following my query through but life happened.
I appreciate that you ensured that my requests were met. Thank you for the follow-up phone call too.
I appreciate that you ensured that my requests were met. Thank you for the follow-up phone call too.