What is Up with your service??!!?!?!?

<p>You have a problem.. really you do<br /><br />I did do a payment on MONDAY</p> <p>And then you reply this:</p> <p>Good day Francois Frederik Havenga,</p> <p>Thank you for contacting GetSavvi Health.</p> <p>We need to wait on notification from the bank, unfortunately it does take 24-48 hours to reflect in our account.</p> <p>Until then we are unable to allocate the payment to your account. As soon as we receive the notification, we will update your policy.<br /><br />Really guys. WHAT is up with your pathetic offices?</p>