VERY POOR SERVICE

On the 30th of July 2021 I couldnt breath, my fiance rushed my to the nearest private hospital Life Dalview Clinic, when he had to complete the admission documents he was informed that they do not accept this medical insurance and we had to pay cash. Which we did. In Casualty doctor wanted a chest x-ray done and blood tests. Again wheeled into x-rays on oxygen and a drip we were informed they dont accept this medical insurance, we paid cash again. When it was time for Lancet to do the blood tests their request was submitted and rejected and we had to pay cash again. This put us out of pocket as you can imagine the already worry that I could possibly die and now paying for a medical insurance that does exactly the opposite of what they SOLD to us over the phone. After 4 weeks recovery at home I returned to work to submit the invoices and cash receipts to them for a refund, just be be send their terms and condition stating that you have to submit within 24 hours for a refund and the only exception to that rule would be if you are in a COMA. I have never been this angry disappointed and disgusted in my life. have asked family members and friends to join this plan and now I had to be the one tail between my legs telling them to GET OUT sooner than later. Surely they could have made an exception and done the refund its not that they didnt get the invoice or receipt!