1 reviews | Active since Jun 2018
very frustrated with get savvi health
I am very frustrated, I paid 4 months worth of get savvi premiums, I still have not received any welcome pack with my documents or card.
I'm left in a situation where my child is ill and I can not take him to the doctor as I still don't have any proof of medical aid.
Very upsetting
Good day Nastassia,
Thank you for your feedback.
We apologise for the experience you have had with us and would like to advise you that we have embarked on an internal investigation in order to resolve your concerns. We will be interacting with you shortly via telephone/email correspondence to provide you with feedback.
Be assured of our commitment to providing you with feedback and resolving your concerns.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Once again, please accept our apologies for the service that you have received.
Kind regards
Fabian Williams, on behalf of the GetSavvi Customer Service Team
Good day Nastassia,
Thank you for your feedback.
We apologise for the experience you have had with us and would like to advise you that we have embarked on an internal investigation in order to resolve your concerns. We will be interacting with you shortly via telephone/email correspondence to provide you with feedback.
Be assured of our commitment to providing you with feedback and resolving your concerns.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Once again, please accept our apologies for the service that you have received.
Kind regards
Fabian Williams, on behalf of the GetSavvi Customer Service Team
Good day Nastassia,
We confirm that all concerns raised were addressed via telephone correspondence outside this platform.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Once again, please accept our apologies for the service that you have received.
Kind regards
Fabian Williams, on behalf of the GetSavvi Customer Service Team
Good day Nastassia,
We confirm that all concerns raised were addressed via telephone correspondence outside this platform.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Once again, please accept our apologies for the service that you have received.
Kind regards
Fabian Williams, on behalf of the GetSavvi Customer Service Team