GB
Glen B
1 reviews | Active since Jan 2017
29 Feb 2020, 06:57
Useless Company
At the beginning of January, I sent a email to Getsavvi expressing my unhappiness with the service I have received from you. I expressly stated that end of January will be my last debit order with Getsavvi and I want my policy cancelled, due to you doing just whatever you want and not what the customer wants.
Last night another debit order from Getsavvi when off my account. Again, nobody listens to the customer at Getsavvvi
This time I am not going to standby and let you do what.
Return my money into my account ASAP or im going to get lawyers involved this time. I don’t want anything to do with Getsavvi.
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Glen B's updateReviewer Update
03 Mar 2020, 10:30I have spoken to our IT personal to see if they can retrieve sent Emails from our work servers. As I told the person that phoned me on saturday, my phone was ****** beginning February and the Email was sent from my ****** phone. If they can retrieve the mail, I want a immediate refund. Also make sure that NO MORE getsavvi debit orders go through my account. I have cancelled this useless service in January already.
GB
Glen B's update03 Mar 2020, 10:30
Reviewer Update
I have spoken to our IT personal to see if they can retrieve sent Emails from our work servers. As I told the person that phoned me on saturday, my phone was ****** beginning February and the Email was sent from my ****** phone. If they can retrieve the mail, I want a immediate refund. Also make sure that NO MORE getsavvi debit orders go through my account. I have cancelled this useless service in January already.
Getsavvi Health's replyOfficial
03 Mar 2020, 18:37Good day Glen,
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via Hello Peter, telephone and/or email.
We confirm that all concerns raised were addressed and resolved on the 03 March 2019. We also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Thank you for your understanding during this resolution process.
Should you have any further concerns, please contact us via email or telephone.
Once again, please accept our apologies for the service that you have received.
Kind regards
GetSavvi Team
Getsavvi Health's reply03 Mar 2020, 18:37
Official
Good day Glen,
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via Hello Peter, telephone and/or email.
We confirm that all concerns raised were addressed and resolved on the 03 March 2019. We also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Thank you for your understanding during this resolution process.
Should you have any further concerns, please contact us via email or telephone.
Once again, please accept our apologies for the service that you have received.
Kind regards
GetSavvi Team