1 reviews | Active since Apr 2020
Their only goal is to get new members and do not look after existing members
They lie about maternity benefits, to gain more clients, but existing clients for years suddenly also have to wait a whole year to get the benefits. Their website and policies of 2020 declare all the most wonderful benefits for maternity, but in actual fact, their benefits are 2021 benefits for all members (even if you have paid your premiums since 2017). And if you have a 2020 baby, you get none of the very nice benefits they promise in the 2020 policy. I can give proof of 4 places on their website where the maternity benefits are elaborately displayed with no indication of exceptions but still they will not pay a cent toward the birth or hospital stay in 2020. So even though I have been paying my membership for almost 4 years now, they will not pay any of those nice 2020 benefits in December 2020, but if the baby was born 3 weeks later after 1 Jan 2021, they would suddenly pay? If I joined 1 Jan 2020 I would get the 2021 benefit, but now bringing an already 4-year paying customer, they only say sorry only in 2021- why is it then advertised in 2020?
I would not recommend this medical insurance to anyone, their only goal is to get new members and not to please the members they already have.
I hereby confirm receipt of the above complaint/query and will be in touch with you shortly.
Regards
Fabian Williams
I hereby confirm receipt of the above complaint/query and will be in touch with you shortly.
Regards
Fabian Williams
Furthermore, the documents send by email also both indicated there is a 12 month waiting period, why is that not from the start of the policy, which was in my case from 2017? All other benefits waiting periods started 3/6 months after the start of my policy. Why then does the maternity benefits only start 1 Jan 2021?
I could give proof of 8 places where no mention of the 1 Jan 2021 benefit starting was mentioned, and both your documents attached in the email reply only describe a 12 month waiting period, not indicating when the waiting period starts.
Furthermore, the documents send by email also both indicated there is a 12 month waiting period, why is that not from the start of the policy, which was in my case from 2017? All other benefits waiting periods started 3/6 months after the start of my policy. Why then does the maternity benefits only start 1 Jan 2021?
I could give proof of 8 places where no mention of the 1 Jan 2021 benefit starting was mentioned, and both your documents attached in the email reply only describe a 12 month waiting period, not indicating when the waiting period starts.