The worst service ever!!!

I have been a member of GetSavvi Health since December 2015 and I paid my monthly subscription every month, never skipped nor was I late. On 1 August 2017 my fiance was in a motorcycle accident. To begin with we had to pay a deposit for him to be stabilised by the hospital. He was in hospital for 5 days. Since then we have been bombarded with doctors account, physiothe****** accounts and medical bills, all of which I have sent to GetSavvi on more than one occasion. It has been 5 months since the accident and not one cent of any account or bill has been paid. I have now been handed over to so many legal institutions I can't even keep track. I phone GetSavvi 2 or more times per week and I send an e-mail afterwards confirming my conversation with the consultant and I just do not get any help or any real answers. For the last two months every time that I phoned I was told your claim will be paid out next Thursday. This is now probably the 15th Thursday that my money should have been paid out but I still have not received anything. The hospital where my fiance is admitted is also struggling to get their money out of GetSavvi.

I am really at my wits end. I don't know where to turn to next. If there is anybody who can help me I would appreciate it very much.

To other people considering joining GetSavvi... Please Please Please don't. You will end up with heaps and heaps of debt if you ever come into an accident.

They don't mind taking your money every month, but they have real issues paying out what is due to you.