1 reviews | Active since Mar 2009
The membership card FIASCO!
<p>I have contacted support many times asking about my membership card and documents. i only get a reply it was posted to my po box. <br />Then i get a reply that they dont send the documents via PO box and i have to give a physical adress. <br />After the physical adress was given the next mail said they would advise regarding the delivery. this was 5 days ago. <br />I mailed them early today and no reply yet...</p> <p>Seems like some bad communication there!<br />And when i ask assistance for web login, that gets completely IGNORED!</p> <p> </p> <p>Get this sorted or be ready to pay back what i have paid you thus far.</p>
No reply yet?
Im letting myself into a bad situation i see
No reply yet?
Im letting myself into a bad situation i see
Phoned them. Had Colleen promise me tracking number etc etc.. Guess what? No mail... LOVELY1
Phoned them. Had Colleen promise me tracking number etc etc.. Guess what? No mail... LOVELY1
Good day,
Thank you for posting and advising us of the problem you have been experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this problem sorted out ASAP.
We will be in touch as soon as the necessary investigations have been done.
Ref:GS-Comp184
Kind Regards,
Fabian Williams
Good day,
Thank you for posting and advising us of the problem you have been experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this problem sorted out ASAP.
We will be in touch as soon as the necessary investigations have been done.
Ref:GS-Comp184
Kind Regards,
Fabian Williams