Terrible service

I've app**** 3 times now and not one response or any contact 1st time spoke to someone she said she would call back and did not 2 and 3 got an SMS saying I would get a call within 24 to 48 hours still nothing. So it seems you dont need clients!!!! One has to wonder if this is what you get trying to get their medical what about when you've joined if this is their customer service