STILL NO MEDICAL INSURANCE CARD!!!

I am so SICK AND TIRED of bad customer service from medical aids / health insurances!!<br> I have been with Getsavvi Health for a month now, 2 debit orders have gone off my bank account and still no welcome pack with my membership card has arrived. I spoke to Fabian about a month ago asking him when I can expect the welcome pack and he said that they only SEND the pack 2 weeks after one's membership has been activated. I explained to him that I think this is absolutely ridiculous (as I was supposed to leave for honeymoon 2 days after our conversation and I wanted an explanation as to what I was supposed to do, should something happen to me while on honeymoon and I am WITHOUT a membership card). I also informed him that I am moving quite far away from where I am staying now, at the end of April - whereafter he promised me that the pack would have arrived by then. I'm moving in 2 days' time and still no pack! Just spoke to him now, without him being able to tell me WHY it has still not arrived and without him being able to confirm if they would be able to deliver it tomorrow (on my last day of staying at my current address). Why should I, the client, follow up on YOUR mistakes!!??