DP
David P
1 reviews | Active since Sept 2017
05 Feb 2020, 07:40
Shocking service
My membership with Getsavvi was terminated without any type of communication or warning due to a debit order issue. My bank records prove that all debit orders were indeed honoured even with an increased amount that was also not communicated.
More frustrating however is that there is just no means of communicating with them..not by phone...not email...not FB Messenger...not even on this platform.They simply just don't respond
Helpful (0)
Replies (2)0
Replies (2)
Getsavvi Health's replyOfficial
06 Feb 2020, 11:15Good day Mr Pretorius,
Thank you for your feedback.
We would like to sincerely apologise for the delayed response to your comments on this platform regarding the service and experience you have received. We have attempted to contact you telephonically this morning without success.
We confirm that all concerns raised were addressed via email correspondence outside this platform. We also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Kindly refer to the email sent in response to your queries which provides an explanation and breakdown of your premiums.
Kindly refer to the email sent in response to your queries which provides an explanation and breakdown of your premiums.
Should you have any further concerns, please do not hesitate to respond to the email in question.
Once again, please accept our apologies for the service that you have received, rest assured corrective actions have been implemented.
Kind regards
GetSavvi Team
GetSavvi Team
Getsavvi Health's reply06 Feb 2020, 11:15
Official
Good day Mr Pretorius,
Thank you for your feedback.
We would like to sincerely apologise for the delayed response to your comments on this platform regarding the service and experience you have received. We have attempted to contact you telephonically this morning without success.
We confirm that all concerns raised were addressed via email correspondence outside this platform. We also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Kindly refer to the email sent in response to your queries which provides an explanation and breakdown of your premiums.
Kindly refer to the email sent in response to your queries which provides an explanation and breakdown of your premiums.
Should you have any further concerns, please do not hesitate to respond to the email in question.
Once again, please accept our apologies for the service that you have received, rest assured corrective actions have been implemented.
Kind regards
GetSavvi Team
GetSavvi Team
Getsavvi Health's replyOfficial
15 Feb 2020, 12:35Good day David,
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via Hello Peter, telephone and/or email.
We confirm that all concerns raised were addressed and resolved. We also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Thank you for your understanding during this resolution process.
Should you have any further concerns, please contact us via email or telephone.
Once again, please accept our apologies for the service that you have received.
Kind regards
GetSavvi Team
Getsavvi Health's reply15 Feb 2020, 12:35
Official
Good day David,
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via Hello Peter, telephone and/or email.
We confirm that all concerns raised were addressed and resolved. We also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Thank you for your understanding during this resolution process.
Should you have any further concerns, please contact us via email or telephone.
Once again, please accept our apologies for the service that you have received.
Kind regards
GetSavvi Team