TL
Tshepo L
1 reviews | Active since Jan 2017
07 Jul 2021, 15:28
Reimbur*****t Failed for 3 months now
The service is pathetic, I have been requesting my refund and I have being sent back and forth and I have submitted all the documents. I'm so dissapointed on such a service rendered and I'm deeply worried of is this how you want to grow your business or it has more clients that you don't care about our lively hood and needs any more during this devastating times of Covid.
Helpful (0)
Replies (2)0
Replies (2)
Getsavvi Health's replyOfficial
07 Jul 2021, 16:08 Good day Tshepo Lebogo,
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
We hereby confirm receipt of your Hello Peter review, we are currently investigating the matter
and will provide feedback soonest.
Regards
GetSavvi Team
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
We hereby confirm receipt of your Hello Peter review, we are currently investigating the matter
and will provide feedback soonest.
Regards
GetSavvi Team
Getsavvi Health's reply07 Jul 2021, 16:08
Official
Good day Tshepo Lebogo,
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
We hereby confirm receipt of your Hello Peter review, we are currently investigating the matter
and will provide feedback soonest.
Regards
GetSavvi Team
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
We hereby confirm receipt of your Hello Peter review, we are currently investigating the matter
and will provide feedback soonest.
Regards
GetSavvi Team
Getsavvi Health's replyOfficial
09 Jul 2021, 14:18 Good day Tshepo Lebogo
Thank you for the feedback received.
Kindly note, according to our records we first received your invoice for reimbur*****t on the 30/03/2021, we then responded the following day with the relevant reimbur*****t form to be completed. No response to this was received and the reimbur*****t form was again sent on the 06/05/2021 upon receipt of a call from yourself querying the refund.
On the 03/06/2021 we received a blank reimbur*****t form from yourself for the claim in question, the following day we responded and requested for the reimbur*****t form to be completed along with the proof of payment required.
On the 11/06/2021 we received the relevant reimbur*****t form, at this time the same claim was in process to be paid to the relevant provider as the provider submitted the same claim to ourselves for payment.
It was then established that by this time the claim was paid to the provider by both GetSavvi Health and yourself, and as advised the fastest option to be refunded is to have the provider refund the member, however due to the provider being unwilling to do this, we have reversed the claim from the provider and have now captured your reimbur*****t which will be processed to yourself by next week.
We apologise the delay and any inconvenience caused as a result of this matter.
We trust you find the above in order.
Regards
GetSavvi Health Team
Thank you for the feedback received.
Kindly note, according to our records we first received your invoice for reimbur*****t on the 30/03/2021, we then responded the following day with the relevant reimbur*****t form to be completed. No response to this was received and the reimbur*****t form was again sent on the 06/05/2021 upon receipt of a call from yourself querying the refund.
On the 03/06/2021 we received a blank reimbur*****t form from yourself for the claim in question, the following day we responded and requested for the reimbur*****t form to be completed along with the proof of payment required.
On the 11/06/2021 we received the relevant reimbur*****t form, at this time the same claim was in process to be paid to the relevant provider as the provider submitted the same claim to ourselves for payment.
It was then established that by this time the claim was paid to the provider by both GetSavvi Health and yourself, and as advised the fastest option to be refunded is to have the provider refund the member, however due to the provider being unwilling to do this, we have reversed the claim from the provider and have now captured your reimbur*****t which will be processed to yourself by next week.
We apologise the delay and any inconvenience caused as a result of this matter.
We trust you find the above in order.
Regards
GetSavvi Health Team
Getsavvi Health's reply09 Jul 2021, 14:18
Official
Good day Tshepo Lebogo
Thank you for the feedback received.
Kindly note, according to our records we first received your invoice for reimbur*****t on the 30/03/2021, we then responded the following day with the relevant reimbur*****t form to be completed. No response to this was received and the reimbur*****t form was again sent on the 06/05/2021 upon receipt of a call from yourself querying the refund.
On the 03/06/2021 we received a blank reimbur*****t form from yourself for the claim in question, the following day we responded and requested for the reimbur*****t form to be completed along with the proof of payment required.
On the 11/06/2021 we received the relevant reimbur*****t form, at this time the same claim was in process to be paid to the relevant provider as the provider submitted the same claim to ourselves for payment.
It was then established that by this time the claim was paid to the provider by both GetSavvi Health and yourself, and as advised the fastest option to be refunded is to have the provider refund the member, however due to the provider being unwilling to do this, we have reversed the claim from the provider and have now captured your reimbur*****t which will be processed to yourself by next week.
We apologise the delay and any inconvenience caused as a result of this matter.
We trust you find the above in order.
Regards
GetSavvi Health Team
Thank you for the feedback received.
Kindly note, according to our records we first received your invoice for reimbur*****t on the 30/03/2021, we then responded the following day with the relevant reimbur*****t form to be completed. No response to this was received and the reimbur*****t form was again sent on the 06/05/2021 upon receipt of a call from yourself querying the refund.
On the 03/06/2021 we received a blank reimbur*****t form from yourself for the claim in question, the following day we responded and requested for the reimbur*****t form to be completed along with the proof of payment required.
On the 11/06/2021 we received the relevant reimbur*****t form, at this time the same claim was in process to be paid to the relevant provider as the provider submitted the same claim to ourselves for payment.
It was then established that by this time the claim was paid to the provider by both GetSavvi Health and yourself, and as advised the fastest option to be refunded is to have the provider refund the member, however due to the provider being unwilling to do this, we have reversed the claim from the provider and have now captured your reimbur*****t which will be processed to yourself by next week.
We apologise the delay and any inconvenience caused as a result of this matter.
We trust you find the above in order.
Regards
GetSavvi Health Team