pR
pierre R
1 reviews | Active since May 2012
06 Feb 2022, 07:02
Poor service
Poor Service I have been struggeling for 2 months for providers to pay after numerous emails only a portion is being paid and I have to pay more than half of the claims whay the sell and what they do are 2 diffrent things.
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Replies (4)0
Replies (4)
Getsavvi Health's replyOfficial
07 Feb 2022, 14:41 Good day Pierre van rooyen,
We hereby confirm receipt of your Hello Peter review, we are currently investigating the matter and will provide feedback soonest.
Regards
GetSavvi Team
We hereby confirm receipt of your Hello Peter review, we are currently investigating the matter and will provide feedback soonest.
Regards
GetSavvi Team
Getsavvi Health's reply07 Feb 2022, 14:41
Official
Good day Pierre van rooyen,
We hereby confirm receipt of your Hello Peter review, we are currently investigating the matter and will provide feedback soonest.
Regards
GetSavvi Team
We hereby confirm receipt of your Hello Peter review, we are currently investigating the matter and will provide feedback soonest.
Regards
GetSavvi Team
Getsavvi Health's replyOfficial
07 Feb 2022, 16:33Good day Mr Van Rooyen
Kindly note, the last communication sent dated 11 January 2021 re-iterated the requirement for an amended invoice for your Pathcare claim dated 20/11/2021 as the invoice in question reflects "GETMED" as the Medical Aid, this should be amended to GetSavvi Health for auditing and capturing reasons.
As soon as an amended account with GetSavvi Health reflecting instead of GETMED we may proceed with reviewing and capturing the claim in question, please note all claims should be submitted within 120 days (4 months) to avoid being rejected as stale.
Regards
GetSavvi Health
Kindly note, the last communication sent dated 11 January 2021 re-iterated the requirement for an amended invoice for your Pathcare claim dated 20/11/2021 as the invoice in question reflects "GETMED" as the Medical Aid, this should be amended to GetSavvi Health for auditing and capturing reasons.
As soon as an amended account with GetSavvi Health reflecting instead of GETMED we may proceed with reviewing and capturing the claim in question, please note all claims should be submitted within 120 days (4 months) to avoid being rejected as stale.
Regards
GetSavvi Health
Getsavvi Health's reply07 Feb 2022, 16:33
Official
Good day Mr Van Rooyen
Kindly note, the last communication sent dated 11 January 2021 re-iterated the requirement for an amended invoice for your Pathcare claim dated 20/11/2021 as the invoice in question reflects "GETMED" as the Medical Aid, this should be amended to GetSavvi Health for auditing and capturing reasons.
As soon as an amended account with GetSavvi Health reflecting instead of GETMED we may proceed with reviewing and capturing the claim in question, please note all claims should be submitted within 120 days (4 months) to avoid being rejected as stale.
Regards
GetSavvi Health
Kindly note, the last communication sent dated 11 January 2021 re-iterated the requirement for an amended invoice for your Pathcare claim dated 20/11/2021 as the invoice in question reflects "GETMED" as the Medical Aid, this should be amended to GetSavvi Health for auditing and capturing reasons.
As soon as an amended account with GetSavvi Health reflecting instead of GETMED we may proceed with reviewing and capturing the claim in question, please note all claims should be submitted within 120 days (4 months) to avoid being rejected as stale.
Regards
GetSavvi Health
pR
pierre R's updateReviewer Update
07 Feb 2022, 19:25The balance was R2,396.40 where a message was received from GettSavi of payment made R1050.70 leaving the balance of R1345.70 now all of a sudden a new message is received R0.00 paid and R2394.49 unpaid hence the reason as why ppor service is made and struggle of payments is an issue so sort it out and pay the full total nothing was said of co-payments
pR
pierre R's update07 Feb 2022, 19:25
Reviewer Update
The balance was R2,396.40 where a message was received from GettSavi of payment made R1050.70 leaving the balance of R1345.70 now all of a sudden a new message is received R0.00 paid and R2394.49 unpaid hence the reason as why ppor service is made and struggle of payments is an issue so sort it out and pay the full total nothing was said of co-payments
Getsavvi Health's replyOfficial
08 Feb 2022, 08:59Good day Mr van Rooyen
We hereby confirm that contact was made with GetSavvi Health this morning by yourself and the shortfall paid on the claim in question was explained accordingly.
Regards
GetSavvi Health
We hereby confirm that contact was made with GetSavvi Health this morning by yourself and the shortfall paid on the claim in question was explained accordingly.
Regards
GetSavvi Health
Getsavvi Health's reply08 Feb 2022, 08:59
Official
Good day Mr van Rooyen
We hereby confirm that contact was made with GetSavvi Health this morning by yourself and the shortfall paid on the claim in question was explained accordingly.
Regards
GetSavvi Health
We hereby confirm that contact was made with GetSavvi Health this morning by yourself and the shortfall paid on the claim in question was explained accordingly.
Regards
GetSavvi Health