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NATALIE R

1 reviews | Active since Dec 2019

23 Dec 2019, 14:36

poor service

Im trying to call you guys aboutr outstanding claims and the number says it out of your working hours. the worse thing is that no communication was sentto us as your members that you guys will be closed. this is terrible

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Replies (1)
Getsavvi Health
Getsavvi Health's reply31 Dec 2019, 07:29
Official
Good day Natalie, 
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible. 

We will be in touch as soon as possible. 

Regards, 
Fabian Williams