Poor GetSavvy

Be careful...somewhere in their company it seems that one department does not commincate to another to fix when an error occurred...like main member asked for a premium holiday and in an email it was confirmed that no premium will be taken for May...what happened?you guessed it...they took the premium. Together with that they also send an email that everything has been sorted out and they apologise for any inconvenience they caused...BUT...still...it is like they say one thing but do the opposite. They did finally paid the one bill for blood work after they gave a guarantee of payment. Why we struggled with this? When emergency was done and agreed to by GetSavvy and the dr on duty send his bill and the blood work that was needed to see what was wrong, they argued it is not a preferred provider and so one but that after they where called and told what the medical emergency was. They gave authorisation and still struggled to get GetSavvy to do what they confirmed in writing...finally they paid the blood work.