Poor customer service

Item: Getsavvi Health
Rating: 1
Author: Asanda M

Lately Getsavvy is having a pathetic customer service as their lines are not going through or someone is no answering the calls as they should, i am turned back because the GP is not able to confirm benefits, so annoying and i am really not feeling well. Poor service indeed.

Helpful (0)

Replies (2)

Getsavvi Health's replyOfficial

20 May 2024, 10:39

Good day Asanda

We hereby confirm receipt of your complaint.

We sincerely apologize for any inconvenience you may have experienced.

Kindly note, that the matter is currently being investigated and feedback will be provided soon.

Regards
Lesley on behalf of GetSavvi Health

Getsavvi Health's reply20 May 2024, 10:39

Official

Getsavvi Health's replyOfficial

20 May 2024, 11:19

Good day Asanda

We would like to sincerely apologize for the experience you’ve had with GetSavvi Health.

Due to the confidentiality of the information provided, we have responded to you privately via telephone, to provide you with feedback.

Thank you for allowing us to resolve your concerns.

Should you have any further concerns, please contact us via email or telephone.

Lesley on behalf of GetSavvi Health.

Getsavvi Health's reply20 May 2024, 11:19

Official

Good day Asanda

We would like to sincerely apologize for the experience you’ve had with GetSavvi Health.

Due to the confidentiality of the information provided, we have responded to you privately via telephone, to provide you with feedback.

Thank you for allowing us to resolve your concerns.

Should you have any further concerns, please contact us via email or telephone.

Lesley on behalf of GetSavvi Health.