1 reviews | Active since Aug 2021
Pathetic service ... Company is a fruad
This medical insurance lies to it customers .... First they told me unlimited doctors visits ... It's also on the website... But when u reach your sixth visit you have to call in for pre authorization... And when you do the dumb customer service agents send customers living in Durban to a clinic in western cape and eastern cape and after two hours of running around then I get a pre authorization code...
A maternity benefits waa added to the policy ... I have met all criteria... And there was no mention to me when this was added to my policy that I needed to pay upfront payment of 30 000 to the hospital then getsavvi will reimburse me ...
Why was I not made aware of this from the beginning
And what's the point of me paying 1000 rand for almost four years when I need such a huge lump sum
What's the point of this ...
And now when I need to use this benefit the customer agent says I must use state facilities
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we confirm that all concerns raised were addressed telephonically outside of this platform, we also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Once again, please accept our apologies for the service that you have received.
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we confirm that all concerns raised were addressed telephonically outside of this platform, we also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Once again, please accept our apologies for the service that you have received.