Pathetic

I wrote a review on this institutions pathetic service on October 29th 2020 and received feedback November 6th 2020. I thought everything was sorted after their lengthy apology about how the technical discrepancy they had in September was the issue.

Today I get a remittance stating the the same claim they said they had settled on November 2nd, was not paid. This time the reason is that I went to Doctor 1 to 2 days after the previous claim.

I'm beyond frustrated. Don't offer me a service I cannot use. If I go to doctor 6 times annually, it's considered fair usage... Thereafter I get investigated. What **** is this? I went to Doctor because I was ill. So if I see a doctor on a Tuesday because I'm almost dying and go back to the same doctor on the Thursday because the medication isn't working, Getsavvi won't pay?

I normally read reviews on institutions before considering joining them. When I joined Getsavvi, I surprisingly didn't even bother doing my homework. When the package was sold to me, I wasn't told that I would have so many issues... But then again, they get paid to sell you sell you coal and make it seem like they're selling you gold.

Getsavvi's service is pathetic. I wouldn't recommend them to my worst enemy. Worst R4000+ I've ever spent.

You guys better sort this issue out asap. I've had enough and I'm taking your institution to the ombudsman.