AK
Annelie K

1 reviews | Active since Dec 2015

03 Jun 2016, 07:07

Out Dated Doctors list

<p>On 2016/06/02 I took my child to a dr. on the Get Savvi Doctor's Network list . After being at the dr. he gave me a prescripsion to take to the pharmacy. No where on the website I could find a list of pharmacy's in the Getsavvi network. I took the prescription to Medi -Rite at Shoprite. They told me that they cannot give me the medicine cause the system does not authorize it. I then had to pay cash. When I phoned Get savvi Health today the told me that the dr. I went to is a Non dispensary dr. BUT IT NEVER STATE ON THEIR OWN LIST WHICH IS DISPENSING AND WHICH NOT! So I even now phoned the next dr. in my area on their list and even him is not dispensing. The dr's is Dr. Roos in Mountain View and Dr. Reader in Herman Stad. Savvi Health must update their list which is dispensing dr's and which not , not bring their members into false pretenses . What a bad experience using Savvi Health for the first time. Lucilly I had a Momemtum Health savings plan that paid for the medicine without blinking an eye!</p>

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Replies (1)
Getsavvi Health
Getsavvi Health's reply03 Jun 2016, 08:34
Official

Hello Annelie,

Please accept our apology regarding the frustrating situation you went through. Someone will be in contact shortly to apologise personally. Thank you for bringing this to our attention. We are currently working with our developers to improve the doctors list on our website.

Kind Regards,

Team GetSavvi