LN
Lucy N
1 reviews | Active since Jun 2017
06 Nov 2023, 15:22
Optometry top up plan useless
Good day
Please help me understand how is it that I went to your an optometrist under your network and you don't even pay a quarter of the amount invoiced? Make it make sense, an invoice for R3 150.00 which I had to pay and you only refund R599.00, this is ridiculous. How do you not know how much your network providers charge when you choose them? Where have you seen frames for less than R1500.00 especially at Torga Optical? What is the point of having the top-up plan then? Because it is as good as useless.
So I'm just paying the premium for nothing. Will not recommend it to anyone. Cancelling it period!
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Replies (2)
Getsavvi Health's replyOfficial
06 Nov 2023, 15:42Good day Lucy
We hereby confirm receipt of your complaint.
We sincerely apologize for any inconvenience you may have experienced.
Kindly note, the matter is currently being investigated and feedback will be provided soon.
Regards
Lesley on behalf of GetSavvi Health
We hereby confirm receipt of your complaint.
We sincerely apologize for any inconvenience you may have experienced.
Kindly note, the matter is currently being investigated and feedback will be provided soon.
Regards
Lesley on behalf of GetSavvi Health
Best regards,
Getsavvi Health's reply06 Nov 2023, 15:42
Official
Good day Lucy
We hereby confirm receipt of your complaint.
We sincerely apologize for any inconvenience you may have experienced.
Kindly note, the matter is currently being investigated and feedback will be provided soon.
Regards
Lesley on behalf of GetSavvi Health
We hereby confirm receipt of your complaint.
We sincerely apologize for any inconvenience you may have experienced.
Kindly note, the matter is currently being investigated and feedback will be provided soon.
Regards
Lesley on behalf of GetSavvi Health
Best regards,
Getsavvi Health's replyOfficial
16 Nov 2023, 12:55 Good day Lucy
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via ,email to provide you with feedback.
Thank you for giving us the opportunity to resolve your concerns.
Should you have any further concerns, please contact us via email or telephone.
Lesley on behalf of GetSavvi Health.
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via ,email to provide you with feedback.
Thank you for giving us the opportunity to resolve your concerns.
Should you have any further concerns, please contact us via email or telephone.
Lesley on behalf of GetSavvi Health.
Best regards,
Getsavvi Health's reply16 Nov 2023, 12:55
Official
Good day Lucy
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via ,email to provide you with feedback.
Thank you for giving us the opportunity to resolve your concerns.
Should you have any further concerns, please contact us via email or telephone.
Lesley on behalf of GetSavvi Health.
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via ,email to provide you with feedback.
Thank you for giving us the opportunity to resolve your concerns.
Should you have any further concerns, please contact us via email or telephone.
Lesley on behalf of GetSavvi Health.
Best regards,