BP
Bereyldine Phillips-Taylor
1 reviews | Active since Jan 2017
01 Dec 2021, 17:13
Nothing SAVVI about GETSAVi
So how can you charge someone a cancellation fee when the person never even got a chance to use this medical aid. You have deducted again this month and I am a learner, got paid 2500 and you tell me I have to pay a cancellation fee? so they deduct double. I want my money back as I am left with over R500 in my account Please, I have only received....NO SERVICE YET from you, so what are you charging me for.....really now. Emails gets ignored and I am staying on the line for sooooo long, but still no answer. I am so unhappy.
Helpful (0)
Replies (3)0
Replies (3)
Getsavvi Health's replyOfficial
02 Dec 2021, 10:47 Good day Bereyldine Phillips-Taylor, ,
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via email.
We confirm that Getsavvi Health does not have a cancellation fee, we have escalated your concerns and feedback to the relevant stakeholders.
Should you have any further concerns, please contact us via email or telephone.
Once again, please accept our apologies for the service that you have received.
Kind regards
GetSavvi Team
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via email.
We confirm that Getsavvi Health does not have a cancellation fee, we have escalated your concerns and feedback to the relevant stakeholders.
Should you have any further concerns, please contact us via email or telephone.
Once again, please accept our apologies for the service that you have received.
Kind regards
GetSavvi Team
Getsavvi Health's reply02 Dec 2021, 10:47
Official
Good day Bereyldine Phillips-Taylor, ,
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via email.
We confirm that Getsavvi Health does not have a cancellation fee, we have escalated your concerns and feedback to the relevant stakeholders.
Should you have any further concerns, please contact us via email or telephone.
Once again, please accept our apologies for the service that you have received.
Kind regards
GetSavvi Team
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via email.
We confirm that Getsavvi Health does not have a cancellation fee, we have escalated your concerns and feedback to the relevant stakeholders.
Should you have any further concerns, please contact us via email or telephone.
Once again, please accept our apologies for the service that you have received.
Kind regards
GetSavvi Team
BP
Bereyldine Phillips-Taylor's updateReviewer Update
02 Dec 2021, 10:58Good day
I have not received any email or phone call. Furthermore I want my money back please refund my account asap.
I have not received any email or phone call. Furthermore I want my money back please refund my account asap.
BP
Bereyldine Phillips-Taylor's update02 Dec 2021, 10:58
Reviewer Update
Good day
I have not received any email or phone call. Furthermore I want my money back please refund my account asap.
I have not received any email or phone call. Furthermore I want my money back please refund my account asap.
Getsavvi Health's replyOfficial
02 Dec 2021, 11:50 Good day Bereyldine,
We apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via telephone and as explained telephonically it was not a cancellation fee.
We confirm that all concerns raised were addressed we also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Thank you for your understanding during this resolution process.
Should you have any further concerns, please contact us via email or telephone.
Once again, please accept our apologies for the service that you have received.
Kind regards
GetSavvi Team
We apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via telephone and as explained telephonically it was not a cancellation fee.
We confirm that all concerns raised were addressed we also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Thank you for your understanding during this resolution process.
Should you have any further concerns, please contact us via email or telephone.
Once again, please accept our apologies for the service that you have received.
Kind regards
GetSavvi Team
Getsavvi Health's reply02 Dec 2021, 11:50
Official
Good day Bereyldine,
We apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via telephone and as explained telephonically it was not a cancellation fee.
We confirm that all concerns raised were addressed we also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Thank you for your understanding during this resolution process.
Should you have any further concerns, please contact us via email or telephone.
Once again, please accept our apologies for the service that you have received.
Kind regards
GetSavvi Team
We apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via telephone and as explained telephonically it was not a cancellation fee.
We confirm that all concerns raised were addressed we also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Thank you for your understanding during this resolution process.
Should you have any further concerns, please contact us via email or telephone.
Once again, please accept our apologies for the service that you have received.
Kind regards
GetSavvi Team