LH
Larissa H
1 reviews | Active since Nov 2020
17 Nov 2020, 13:22
No Service
I was in an accident and they did not pay the hospitals a cent, I paid nearly R2 000 out of my pocket. I then went through thier claims process and they refuse to pay out any thing beacuse of some BS reason. This is not the first time I have issues with them. I pay them monthly but when you need to be covered there is no cover or service from them. I would not recomend them to anyone they do not deliver any service
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Replies (2)
Getsavvi Health's replyOfficial
19 Nov 2020, 14:23Good day Larissa
We hereby confirm receipt of your Hello Peter review, we are currently investigating the matter and will provide feedback soonest.
Regards
GetSavvi Team
We hereby confirm receipt of your Hello Peter review, we are currently investigating the matter and will provide feedback soonest.
Regards
GetSavvi Team
Getsavvi Health's reply19 Nov 2020, 14:23
Official
Good day Larissa
We hereby confirm receipt of your Hello Peter review, we are currently investigating the matter and will provide feedback soonest.
Regards
GetSavvi Team
We hereby confirm receipt of your Hello Peter review, we are currently investigating the matter and will provide feedback soonest.
Regards
GetSavvi Team
Getsavvi Health's replyOfficial
23 Nov 2020, 16:12Good day Larissa
Kindly note, the Hospital claim dated 28/08/2020 rejected as authorisation was not obtained within 48 hours of treatment, it is important to obtain authorisation within 48 hours of an incident taking place to ensure claims are not rejected.
The claim dated 28/08/2020 was first brought to our attention on the 19/10/2020.
This information is shared via the sales call as well as the relevant policy document supp**** after joining. It is important to read through your policy document to ensure the correct process is followed in all instances to ensure claims are not rejected or shortpaid.
We trust you find the above in order.
Regards
GetSavvi Team
Kindly note, the Hospital claim dated 28/08/2020 rejected as authorisation was not obtained within 48 hours of treatment, it is important to obtain authorisation within 48 hours of an incident taking place to ensure claims are not rejected.
The claim dated 28/08/2020 was first brought to our attention on the 19/10/2020.
This information is shared via the sales call as well as the relevant policy document supp**** after joining. It is important to read through your policy document to ensure the correct process is followed in all instances to ensure claims are not rejected or shortpaid.
We trust you find the above in order.
Regards
GetSavvi Team
Getsavvi Health's reply23 Nov 2020, 16:12
Official
Good day Larissa
Kindly note, the Hospital claim dated 28/08/2020 rejected as authorisation was not obtained within 48 hours of treatment, it is important to obtain authorisation within 48 hours of an incident taking place to ensure claims are not rejected.
The claim dated 28/08/2020 was first brought to our attention on the 19/10/2020.
This information is shared via the sales call as well as the relevant policy document supp**** after joining. It is important to read through your policy document to ensure the correct process is followed in all instances to ensure claims are not rejected or shortpaid.
We trust you find the above in order.
Regards
GetSavvi Team
Kindly note, the Hospital claim dated 28/08/2020 rejected as authorisation was not obtained within 48 hours of treatment, it is important to obtain authorisation within 48 hours of an incident taking place to ensure claims are not rejected.
The claim dated 28/08/2020 was first brought to our attention on the 19/10/2020.
This information is shared via the sales call as well as the relevant policy document supp**** after joining. It is important to read through your policy document to ensure the correct process is followed in all instances to ensure claims are not rejected or shortpaid.
We trust you find the above in order.
Regards
GetSavvi Team