No follow up!
Called call centre was on hold for 20min. Logged a query on Wednesday and requested to be given feedback none was given. Called on Friday was on hold again for long periods. When call answered I explained that call might get cut and requested call back if it did. We got cut 35min later and no call back was given. I'm expected to load more airtime and be on hold for another 30min and explain myself all over again!
Goodday,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
Regards,
Fabian Williams
Goodday,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
Regards,
Fabian Williams