No Emphathy ,Bad service

Good day

ID Number : ***

I have been using GetSavvi Health for almost 3 years now without any issues.

On the 23 and 24 of February 2025. I had to use my own money to go see the Doctor because it was emergency, and it was on Sunday my GP was closed so I sued the different one

I submitted the claim on the 17 /03/2025 with all documents requested .You guys responded and requested the detailed invoice for the service dates which I submitted . Now you are telling me you having difficulty matching the invoice with the proof of payment, as the doctor's details are not included on the proof of payment.

1. I paid using my partner card and it was speed point machine 2. I provided all the invoices ,proof of payment and sick notes with stamped that I received from the GP 3. I had the Ectopic pregnancy and lost my child I’m still in trauma now I received such treatment from you guys .

Why would I lie about all this?? where is Empathy in this ???? . This is my first time claiming back the refund from you guy’s .Please sort it out urgently

I even attached the letter form the Hospital that I was booked off for 3 weeks.

Kind regards