1 reviews | Active since May 2017

17 May 2017, 11:37

Mission nebulizer, return my refund

<p>I have a 4 year old every year this time he gets sick , flu,bronchitis, asmatic. i was refer to Get Savvi by a collguea we both work for a medical practice...i was happy to tell my husband about this new product, when i recieved the phone call, sales person i asked will i be able to buy a nebulizer and his reply was yes. We were attending a funeral and my son got sick coming back to Johannesburg from Free State called first get savvi their response i cannot buy a nebulizer over the counter, we are working in a medical centre and one of the doctor's here fall under the prescribed network doctor's i went to the receptionist and ask, if i bring my son will the medical insurance Get savvi cover and she said no what will happen is i must first pay R600.00 then only will they be able to see my son get savvi does not pay R600.00. i hav friends which is nurses and doctors and they advised me what to buy over counter and give to my son. i have paid so far 2 premuims which will not be returned due to it covers certain things which we also not have used, during that time. The lady who called who did the request for cancellation responded by they will listen to the tapes and will come back to me. Please cancel this really cancel it.</p>

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Replies (2)
Getsavvi Health
Getsavvi Health's reply17 May 2017, 14:57
Official

Good day,

We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter.

Kind Regards,

Fabian Williams

Getsavvi Health
Getsavvi Health's reply17 May 2017, 14:57
Official

Good day,

We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter.

Kind Regards,

Fabian Williams