MEMBERSHIP TERMINATION AND REFUSAL FOR REFUND

I joined the company in 2022 and building towards August 2024, I was notified that one of my beneficiaries would be turning 21 and had to be on a different programme. Since I had recently resigned from my job, I notified the consultant who called that in fact I would be terminating my membership. I was adviced to send an email and on the 19 August 2024 I did. I then sent this email:

<***> Mon, Aug 19, 8:39 PM to talktous

Hi,

As indicated over the phone, kindly note that I hereby give a notice of the termination of my membership effective from now, thanks.

Kind regards,

In September, October and November 2024, Getsavvi continues debiting my account without shame! When I called them on the 3rd December, they initially dismissed my claim that I sent an email and hence they continued debiting. I resent the email and now instead of refunding me I am being sent from pillar to post. This includes the 1st consultant who dismissed my claim that I sent an email rudely putting the phone on my ear. Then her manager, some Kevin making promises and not fulfilling them. Then talking to some Sidwell explaining the same thing that they are apologising and yet not refunding my money which I want with the interest for the inconvenience and for *****ulently debiting my money in the 1st place YET I comp**** with their procedure of terminating membership. Getsavvi is a ****mer for doing this in so far as I am concerned!