1 reviews | Active since Oct 2016
Individuals with chronic conditions stay clear. (Read review and be informed)
<p>I am an insulin-using diabetic. I use two types of insulin, short-acting and long-acting insulin. Around a year ago, I moved to another company and lost my Medical Aid in the process. I then did some research and found GetSavvi.</p> <p>Long story short, I explained my condition to them etc. They then said there is a 6-month waiting period, but they will cover my insulin after the waiting period. I then joined GetSavvi, only to find after 6 months that they only cover short-acting insulin (Humalog or Nova rapid). No long-acting insulin like Novolin N or Humulin N. (Required during night-time)<br /> <br /> This leaves me frustrated because I could quit them now and get another Healthcare provider, but will probably end up with another waiting period or I can bite the bullet and keep paying SavviHealth and buy the medication they promised but don't deliver on.<br /> <br /> Make sure you get the "strict" medicine list they give for chronic deceases, before you join, wait the waiting period and then find out that not all is what was promised by another sales consultant.</p>
Good day,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
Regards,
Fabian Williams
Good day,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
Regards,
Fabian Williams
After the review I have been in contact with a great person working for this company, I do not want to name him here to try to protect him from being flooded with queries and people trying to get resolutions. I feel that he has gone out of his way to get this resolved and kept me updated throughout the entire process. This guy is a gem and know what customer service is about. I change my stars to 5 stars, because I was wrong, GetSavvi do care and listen, a little sad that a phone call wasn't enough and that I had to resort to Hello Peter to be heard, but I can say that I've been assisted and the issue has been resolved.
After the review I have been in contact with a great person working for this company, I do not want to name him here to try to protect him from being flooded with queries and people trying to get resolutions. I feel that he has gone out of his way to get this resolved and kept me updated throughout the entire process. This guy is a gem and know what customer service is about. I change my stars to 5 stars, because I was wrong, GetSavvi do care and listen, a little sad that a phone call wasn't enough and that I had to resort to Hello Peter to be heard, but I can say that I've been assisted and the issue has been resolved.