*********** and uninformed staff

After two months of trying to resolve an issue with an account I have with them and promises of being called back to resolve this matter, I'm no where closer to resolving this matter. You totally messed up my acount and now nobody seems to want to resolve this matter and the buck keeps being and I'm being sent from pillar to post trying to resolve this. Maybe its just not worth it and I should just cut all ties with your company and document my experience with my social media followers.

After requesting a call back on a few occasions, I finally get called back yesterday by Thobelanie Booi who only says no I can't assist you as you would need to wait before we can re-instate your service. I mentioned to him is customer retention not important to you and he was like are you done talking or do you need help with anything else as I already assisted you. WOW, you call that service in this economic climate. When asking to speak to a Manager, he says he would get his Manager to call me as they are all in a meeting but I'm still awaiting on that call from his Manager Fabian Williams.

.......Still waiting on this so called Manager to call me. Well, maybe it would be best if a Director could rather call me as I can't complain about your poor service as there was no service given to begin with.

Get them to call me on ********** .