Horrible Service

<p>I took out a plan beginning of April. 2017 I then decided on the downgrade the plan. The consultant phoned me. I had to get back to work and I explained to her but she kept on talking. I told her to call me the next day, she kept talking and I Hung up. intead of making a note on the system to request a call back she wrote I dropped the phone on her. so my cover was not dowgraded and the full amount was debited end of the month. I phoned to complain about this and all the consutant kept throwing to me was that i dropped the phone and will not receive my premium back. I sent an email at 10H02 but didnt even receive an acknowlege email to say my email has been received. i phoned asking for a email address for the cancellation becasue the one I used I didnt get a response, I was told to wait for 10 day to get a call from the cancellation department. i dont care if the department will call me after 10 days, i want to have amn email as proof that I sent a request to cancel and that it was received. the consultants are very rude and DO NOT LISTEN OR GIVE YOU A CHANCE TO SPEAK. I wish I had rea the review here about getsavvie. i will nver recommend it to anyone</p>