MS
Mbalenhle S
1 reviews | Active since Sept 2021
12 May 2022, 09:00
HORRIBLE HORRIBLE YOU WILL REGRET IT.
Im so disappointed with getsavvi. I have been with them for five years and i hardly use them, i am pregnant and they promised that if i pay cash they will refund me from the maternity benefit. Im telling you not even one of my claims have been paid from January and im due now in may. They keep telling stories and now after giving them all they want after several calls only now they are telling me they want 10 documents for me im at the hospital and this is giving me a lot od stress because i paid knowing i will get a refund. Im so disappointed im even cying
Helpful (0)
Replies (7)0
Replies (7)MS
Mbalenhle S's updateReviewer Update
12 May 2022, 09:04I have all evidence, all communications with them if someone needs them
MS
Mbalenhle S's update12 May 2022, 09:04
Reviewer Update
I have all evidence, all communications with them if someone needs them
Getsavvi Health's replyOfficial
12 May 2022, 11:28Good day Mbalenhle Simelane
Thank you for your feedback.
We apologize for the experience you have had with us and would like to advise you that we have embarked on an internal investigation in order to resolve your concerns. We take complaints seriously and aim to resolve your concern within a timeous manner.
Be assured of our commitment to providing you with feedback and resolving your concerns and we confirm that all concerns raised will be addressed outside this platform.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Kind regards
Cecilia Getsavvi Health Team
Cecilia Getsavvi Health Team
Getsavvi Health's reply12 May 2022, 11:28
Official
Good day Mbalenhle Simelane
Thank you for your feedback.
We apologize for the experience you have had with us and would like to advise you that we have embarked on an internal investigation in order to resolve your concerns. We take complaints seriously and aim to resolve your concern within a timeous manner.
Be assured of our commitment to providing you with feedback and resolving your concerns and we confirm that all concerns raised will be addressed outside this platform.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Kind regards
Cecilia Getsavvi Health Team
Cecilia Getsavvi Health Team
Getsavvi Health's replyOfficial
13 May 2022, 10:28Good day Miss Simelane
Please find feedback to your enquiry below
On the 02-02-2022 we received an invoice for reimbur*****t for maternity related claims, however the invoice reflected Discovery as the medical aid, we are unable to make use of invoices that reflect a different medical cover, we therefore responded on the 03-02-2022 requesting an amended invoice that reflects GetSavvi Health or Private Patient in order to further review your request. To date we have not received a response on this.
On the 21-04-2022 we received invoices for maternity related claims, however the invoices are incomplete as the required ICD10 (diagnosis) codes are missing. We therefore responded on the 22-04-2022 requesting amended invoices which reflect the required ICD10 codes in order to further review your request.
Once the required amended invoices are received the claims will be reviewed further and additional documents will be required (completed reimbur*****t form, bank statement, proof of payment, ID copy), once received we will be happy to assist.
We trust you find the above in order.
Regards
Siddeeq on behalf of GetSavvi Health
Please find feedback to your enquiry below
On the 02-02-2022 we received an invoice for reimbur*****t for maternity related claims, however the invoice reflected Discovery as the medical aid, we are unable to make use of invoices that reflect a different medical cover, we therefore responded on the 03-02-2022 requesting an amended invoice that reflects GetSavvi Health or Private Patient in order to further review your request. To date we have not received a response on this.
On the 21-04-2022 we received invoices for maternity related claims, however the invoices are incomplete as the required ICD10 (diagnosis) codes are missing. We therefore responded on the 22-04-2022 requesting amended invoices which reflect the required ICD10 codes in order to further review your request.
Once the required amended invoices are received the claims will be reviewed further and additional documents will be required (completed reimbur*****t form, bank statement, proof of payment, ID copy), once received we will be happy to assist.
We trust you find the above in order.
Regards
Siddeeq on behalf of GetSavvi Health
Getsavvi Health's reply13 May 2022, 10:28
Official
Good day Miss Simelane
Please find feedback to your enquiry below
On the 02-02-2022 we received an invoice for reimbur*****t for maternity related claims, however the invoice reflected Discovery as the medical aid, we are unable to make use of invoices that reflect a different medical cover, we therefore responded on the 03-02-2022 requesting an amended invoice that reflects GetSavvi Health or Private Patient in order to further review your request. To date we have not received a response on this.
On the 21-04-2022 we received invoices for maternity related claims, however the invoices are incomplete as the required ICD10 (diagnosis) codes are missing. We therefore responded on the 22-04-2022 requesting amended invoices which reflect the required ICD10 codes in order to further review your request.
Once the required amended invoices are received the claims will be reviewed further and additional documents will be required (completed reimbur*****t form, bank statement, proof of payment, ID copy), once received we will be happy to assist.
We trust you find the above in order.
Regards
Siddeeq on behalf of GetSavvi Health
Please find feedback to your enquiry below
On the 02-02-2022 we received an invoice for reimbur*****t for maternity related claims, however the invoice reflected Discovery as the medical aid, we are unable to make use of invoices that reflect a different medical cover, we therefore responded on the 03-02-2022 requesting an amended invoice that reflects GetSavvi Health or Private Patient in order to further review your request. To date we have not received a response on this.
On the 21-04-2022 we received invoices for maternity related claims, however the invoices are incomplete as the required ICD10 (diagnosis) codes are missing. We therefore responded on the 22-04-2022 requesting amended invoices which reflect the required ICD10 codes in order to further review your request.
Once the required amended invoices are received the claims will be reviewed further and additional documents will be required (completed reimbur*****t form, bank statement, proof of payment, ID copy), once received we will be happy to assist.
We trust you find the above in order.
Regards
Siddeeq on behalf of GetSavvi Health
MS
Mbalenhle S's updateReviewer Update
13 May 2022, 11:48This is incorrect. I did amend everything that you wanted, i even sent you receipts and you said you only take the full invoices after i have sent everything, you only came to me now that u want a bank statements, receipts again, id copy, an application form etc
My question to you is that after all the calls and emails i have sent you, you never mentioned anything like this you only said to me you need invoices which u kept sending me to amend one by one. I lso have all the evidences its a potty i can't post the screen shots here....
Why dont you initially inform a member about everything that you will need when we inquire, do you know how many times i have to go back to the doctor asking them to amend invoices which they are also not comfortable doing, i have been a nuisance to them and now i have to go back request the receipt that you initially do not accept. So do me a favor and call the rooms to request those receipts im at the hospital as we speak do you know how much depression this has caused me??? Clearly not!!! If you do not want to pay for maternity benefits rather do not include them on your benefits or be upfront about everything!!! Pregnancy is not an easy journey nobody deserves so much stress!!!
My question to you is that after all the calls and emails i have sent you, you never mentioned anything like this you only said to me you need invoices which u kept sending me to amend one by one. I lso have all the evidences its a potty i can't post the screen shots here....
Why dont you initially inform a member about everything that you will need when we inquire, do you know how many times i have to go back to the doctor asking them to amend invoices which they are also not comfortable doing, i have been a nuisance to them and now i have to go back request the receipt that you initially do not accept. So do me a favor and call the rooms to request those receipts im at the hospital as we speak do you know how much depression this has caused me??? Clearly not!!! If you do not want to pay for maternity benefits rather do not include them on your benefits or be upfront about everything!!! Pregnancy is not an easy journey nobody deserves so much stress!!!
MS
Mbalenhle S's update13 May 2022, 11:48
Reviewer Update
This is incorrect. I did amend everything that you wanted, i even sent you receipts and you said you only take the full invoices after i have sent everything, you only came to me now that u want a bank statements, receipts again, id copy, an application form etc
My question to you is that after all the calls and emails i have sent you, you never mentioned anything like this you only said to me you need invoices which u kept sending me to amend one by one. I lso have all the evidences its a potty i can't post the screen shots here....
Why dont you initially inform a member about everything that you will need when we inquire, do you know how many times i have to go back to the doctor asking them to amend invoices which they are also not comfortable doing, i have been a nuisance to them and now i have to go back request the receipt that you initially do not accept. So do me a favor and call the rooms to request those receipts im at the hospital as we speak do you know how much depression this has caused me??? Clearly not!!! If you do not want to pay for maternity benefits rather do not include them on your benefits or be upfront about everything!!! Pregnancy is not an easy journey nobody deserves so much stress!!!
My question to you is that after all the calls and emails i have sent you, you never mentioned anything like this you only said to me you need invoices which u kept sending me to amend one by one. I lso have all the evidences its a potty i can't post the screen shots here....
Why dont you initially inform a member about everything that you will need when we inquire, do you know how many times i have to go back to the doctor asking them to amend invoices which they are also not comfortable doing, i have been a nuisance to them and now i have to go back request the receipt that you initially do not accept. So do me a favor and call the rooms to request those receipts im at the hospital as we speak do you know how much depression this has caused me??? Clearly not!!! If you do not want to pay for maternity benefits rather do not include them on your benefits or be upfront about everything!!! Pregnancy is not an easy journey nobody deserves so much stress!!!
Getsavvi Health's replyOfficial
16 May 2022, 16:18Good day Miss Simelane
We hereby confirm receipt of your response and we do apologise for the experience.
We can confirm that on the 02-02-2022 we received invoices for maternity claims which reflected Discovery Health, we then requested amended invoices to review your claim. On the 04-04-2022 we received a receipt only and requested detailed invoices linked to the receipt to review your claim. On the 21-04-2022 we received invoices however the invoices were incomplete as ICD10 codes were not present and we therefore requested amended invoices.
Lastly on the 11-05-2022 we received the detailed invoices which were then reviewed, we then responded with the relevant reimbur*****t form and requested additional documents, these documents are required in order to process your request.
The process followed for reimbur*****t requests is for the claims invoices to be reviewed for validity and to confirm whether the treatment is approved, once this is done we then provide the reimbur*****t form along with other required documents. The reason for this is to avoid a member completing all required documents whereafter its discovered the treatment is not covered or the invoice invalid and we are unable to assist.
We can however confirm that the latest invoices received are valid and as soon as all other documents are received (bank statement, copy of ID, reimbur*****t form), the invoices in question reflect a PAID stamp, therefore should you be unable to obtain receipts we will review the claim with the PAID stamp.
We trust you find the above in order
Regards
Siddeeq on behalf of GetSavvi Health
We hereby confirm receipt of your response and we do apologise for the experience.
We can confirm that on the 02-02-2022 we received invoices for maternity claims which reflected Discovery Health, we then requested amended invoices to review your claim. On the 04-04-2022 we received a receipt only and requested detailed invoices linked to the receipt to review your claim. On the 21-04-2022 we received invoices however the invoices were incomplete as ICD10 codes were not present and we therefore requested amended invoices.
Lastly on the 11-05-2022 we received the detailed invoices which were then reviewed, we then responded with the relevant reimbur*****t form and requested additional documents, these documents are required in order to process your request.
The process followed for reimbur*****t requests is for the claims invoices to be reviewed for validity and to confirm whether the treatment is approved, once this is done we then provide the reimbur*****t form along with other required documents. The reason for this is to avoid a member completing all required documents whereafter its discovered the treatment is not covered or the invoice invalid and we are unable to assist.
We can however confirm that the latest invoices received are valid and as soon as all other documents are received (bank statement, copy of ID, reimbur*****t form), the invoices in question reflect a PAID stamp, therefore should you be unable to obtain receipts we will review the claim with the PAID stamp.
We trust you find the above in order
Regards
Siddeeq on behalf of GetSavvi Health
Getsavvi Health's reply16 May 2022, 16:18
Official
Good day Miss Simelane
We hereby confirm receipt of your response and we do apologise for the experience.
We can confirm that on the 02-02-2022 we received invoices for maternity claims which reflected Discovery Health, we then requested amended invoices to review your claim. On the 04-04-2022 we received a receipt only and requested detailed invoices linked to the receipt to review your claim. On the 21-04-2022 we received invoices however the invoices were incomplete as ICD10 codes were not present and we therefore requested amended invoices.
Lastly on the 11-05-2022 we received the detailed invoices which were then reviewed, we then responded with the relevant reimbur*****t form and requested additional documents, these documents are required in order to process your request.
The process followed for reimbur*****t requests is for the claims invoices to be reviewed for validity and to confirm whether the treatment is approved, once this is done we then provide the reimbur*****t form along with other required documents. The reason for this is to avoid a member completing all required documents whereafter its discovered the treatment is not covered or the invoice invalid and we are unable to assist.
We can however confirm that the latest invoices received are valid and as soon as all other documents are received (bank statement, copy of ID, reimbur*****t form), the invoices in question reflect a PAID stamp, therefore should you be unable to obtain receipts we will review the claim with the PAID stamp.
We trust you find the above in order
Regards
Siddeeq on behalf of GetSavvi Health
We hereby confirm receipt of your response and we do apologise for the experience.
We can confirm that on the 02-02-2022 we received invoices for maternity claims which reflected Discovery Health, we then requested amended invoices to review your claim. On the 04-04-2022 we received a receipt only and requested detailed invoices linked to the receipt to review your claim. On the 21-04-2022 we received invoices however the invoices were incomplete as ICD10 codes were not present and we therefore requested amended invoices.
Lastly on the 11-05-2022 we received the detailed invoices which were then reviewed, we then responded with the relevant reimbur*****t form and requested additional documents, these documents are required in order to process your request.
The process followed for reimbur*****t requests is for the claims invoices to be reviewed for validity and to confirm whether the treatment is approved, once this is done we then provide the reimbur*****t form along with other required documents. The reason for this is to avoid a member completing all required documents whereafter its discovered the treatment is not covered or the invoice invalid and we are unable to assist.
We can however confirm that the latest invoices received are valid and as soon as all other documents are received (bank statement, copy of ID, reimbur*****t form), the invoices in question reflect a PAID stamp, therefore should you be unable to obtain receipts we will review the claim with the PAID stamp.
We trust you find the above in order
Regards
Siddeeq on behalf of GetSavvi Health
MS
Mbalenhle S's updateReviewer Update
18 May 2022, 11:57Thank you. I have sent all the requested documents yesterday.
MS
Mbalenhle S's update18 May 2022, 11:57
Reviewer Update
Thank you. I have sent all the requested documents yesterday.
MS
Mbalenhle S's updateReviewer Update
31 May 2022, 08:56Hi.
Upon sending all the documents i received no response from GetSavvi, today the 31st of May i sent an email requesting the progress of my claim and the response was they haven't received all the documents, I asked them what was missing and im still waiting for the response!!! This is ridiculous!!!!
Upon sending all the documents i received no response from GetSavvi, today the 31st of May i sent an email requesting the progress of my claim and the response was they haven't received all the documents, I asked them what was missing and im still waiting for the response!!! This is ridiculous!!!!
MS
Mbalenhle S's update31 May 2022, 08:56
Reviewer Update
Hi.
Upon sending all the documents i received no response from GetSavvi, today the 31st of May i sent an email requesting the progress of my claim and the response was they haven't received all the documents, I asked them what was missing and im still waiting for the response!!! This is ridiculous!!!!
Upon sending all the documents i received no response from GetSavvi, today the 31st of May i sent an email requesting the progress of my claim and the response was they haven't received all the documents, I asked them what was missing and im still waiting for the response!!! This is ridiculous!!!!